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Last month we earned $1574 with Wagershare and they are refusing to pay. Just recieved the following email after we queried why our payment hasnt been processed yet :
Thanks for getting in touch with us – sorry I missed you on LiveChat. Unfortunately your payments were not processed this month as your account has become inactive. As our Terms and Conditions outline, WagerShare will only make payments to active affiliates; an active affiliate account is defined as an account which has generated a minimum of 1 new paying customer within a 3 month period (https://www.wagershare.com/terms – 5.3.6).
As soon as you send a new active purchasing player to Wagershare that meets the requirements of our terms and conditions, your account will be reactivated and all your outstanding earnings will be paid in the next possible payment run.
Many thanks,
WagerShare Support
This is utter nonsense as we have been earning smaller amounts with them every month for 3 years now and were paid without any issues. When we slowed down in promoting them 2 years ago, they reduced our commission to the lowest tier of 25% which we had no problems with. Now they enforcing some other condition to screw us over.
We promoted them heavily in 2008/2009. I checked our stats for the entire year of 2012 and we didnt send them 1 new depositor. Why didnt they enforce this rule then? Is it due to last months commission being higher than normal!!
Steer clear of these guys! Crooked operators!!!
I agree with your post 100%. Based on my own experience previous agreements and fair cooperation mean nothing to them anymore.
Wagershare and the Palace group of casinos used to be one of the most reputable casino affiliate programs on the net for many years. There are complaints about them all over the forums these days and I would not recommend their casinos to a single player anymore.
Wagershare and the Palace group of casinos used to be one of the most reputable casino affiliate programs on the net for many years
100% agree! Now they are :bull****:
So they retroactively installed a quota? It wasn’t there when you enroled with them?
@Dominique 249177 wrote:
So they retroactively installed a quota? It wasn’t there when you enroled with them?
Yup, I don’t recall this condition ever being there when we signed up with them. The fact that they have been paying us every month for the past 2 years despite not sending them a new depositor clearly indicates that this rule was never there or else they would have applied it before.
Just received a reply to my email from Robert Miller in which i asked them why they hadn’t enforced this rule before and whether it had anything to do with last months commission being higher than months prior :
Hi,
How are you doing?
This has nothing to do with any amounts, it is more that there has always been an
existing term and condition that if there are no new active players within a 3 month
period, payments will be held until a new player comes through. For the last 2 years
there have actually been no new players on the account, but the 3 month rule is
simply used at our discretion which is why this never affected you previously.
Ultimately there is no loss of earnings if you bring through a new player, as the
total owed amount to you would be paid out.Happy to work something out with a new deal for you to get some more players in?
Kind regards,
Robert
:madat:
That totally sucks!
@playcasino1 249180 wrote:
Yup, I don’t recall this condition ever being there when we signed up with them. The fact that they have been paying us every month for the past 2 years despite not sending them a new depositor clearly indicates that this rule was never there or else they would have applied it before.
Just received a reply to my email from Robert Miller in which i asked them why they hadn’t enforced this rule before and whether it had anything to do with last months commission being higher than months prior :
:madat:
It borders on criminal!
I have posted this at AGD and wanted to post it here also.
After promoting the wagershare group for many years on numerous sites with 1000s of links, I received an email that my payment will be withheld because I didn’t send them any new depositors in the last 3 months. I have taken a snapshot of my stats report and am attaching it to this post. The snapshot shows my stats between 1 January 2012 – 14 February 2013. During this time, I’ve sent them 14,407 visits, 408 downloads, 34 new open accounts, 5 new active purchasing accounts and 27 active accounts. But according to them, this is not good enough. And why is it my fault if they can’t convert their own players? My conclusion is this: They are either (A) THIEVES and are possibly not displaying the real statistical reports as an excuse to steal the affiliates’ income or (
too INCOMPETENT to convert the players sent to them. Either way, I refuse to promote affiliate programs that are either DISHONEST or STUPID. Time to start deleting their links.posted at AGD
I have been an affiliate with them for a few years now and always have been paid.
If you do not send them new players they won’t pay you until you start sending some RMP, it is part of the biz we/they are in – dormant affiliate accounts just cost them more then active affiliates from a business point of view.
Although I agree this is not acceptable but it is doable.
Money has to be made by the programs as the competition is murdering, Wagershare has to make a choice to keep things going and with :
1. no bundling
2. no negative carry overI find this less a deal breaker.
On the other hand the money owed is still in your account and nothing is lost!
Other programs like Rewards Affiliates blatantly lie to you and steal your players through cross promotion with no credit for you the affiliate.
Why not P&B those thieves ?
I’m not a fan of untagged cross promotions, BUT If I send Rewards Affiliates a depositing player to a particular casino, then I know that I will be paid my commission. If I send the player to the best casino and promotional offer available, then it is unlikely that the player will be tempted to play at a different casino via untagged cross promotions. The bottom line is that if I send Rewards Affiliates a player to Blackjack Ballroom casino, and that player deposits and plays at Blackjack Ballroom casino, then I know that I WILL be paid for that player.
WagerShame on the other hand want to punish and penalize affiliates over something that they have absolutely no control over. I can send them visitors, but I can’t make them deposit. This is not something that is under my control. I’m paying hosting fees, advertising fees, content creation fees etc etc etc and I expect to be paid for the players that I have already sent them through my link. If this affiliate program has a problem with it’s banking processor, then it will penalize the affiliates because of the banking problem that it’s having. If the affiliate is ill and unable to work for a few weeks or months, then the program will penalize the affiliate again. And why are they holding back the commissions that have already been earned by the affiliates? How is that ethical? This is just plain and simple theft.
I first started having problems with WagerShare in the summer of 2010, when a high proportion of decent players started to ‘self exclude’ and become locked.
As a result, they now get zip exposure from me. But they have also implemented the FU clause so they are withholding $1264 from me.
Well fine, if they want a media campaign from me for that amount they have it
Spin Palace Casino Blacklisted
Ruby Fortune Casino Blacklistedand for the backstory as to how this has affected me see this link:
I just want to let you know that we have been paid this month for the August commissions coming from a highroller “closed account” so it seems that they pay after the “6 months” period. We’ll see how it goes next month because we must get commissions for September.
@jopaa 250431 wrote:
I just want to let you know that we have been paid this month for the August commissions coming from a highroller “closed account” so it seems that they pay after the “6 months” period. We’ll see how it goes next month because we must get commissions for September.
So it seems that they pay after the “6 months”
what where is this the in terms?
Do I have hope?
Thanks
BradHi Brad,
I think you might be paid after 6 months. I expect another payment next month for the same reason (6 months from the date that my player closed his account). If I will be paid I’ll let you know.
Another thing that might help. At the moment of the player account closure I’ve got the confirmation that the player did not make any fraud and I will be paid after the 6 months “quarantine”. Did you get such email?
