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I have been reading this thread and Agree that Affiliates should read the players boards to see what players are encountering at the sites they promote. I am a troule maker and also own a Forum, which is a players site! It’s not my contention to present Player issues here, there are plenty of players forums for that. I’m here because this is not only a player issue, but also an affiliate issue. And needs to be addressed!
On or about January 18, 2006 Vicks contends it did an upgrade to its Keno game; they added 50 cents and 1 dollar bets to the existing nickels and quarters games. On or about April 1, 2006 a player named foo hit 8 out of 8 numbers in Keno, three times, which pays 10,000 credits.
Her total win was $15,000! She continued to play and submitted a cash out request March 5, 2006 for $9,800 which left her with $2,100 in her account to play with.At first Vic’s replied they will pay her, but also added “Management has reviewed your account activity and based on our investigation a decision has been made to disable your Vic’s Bingo account permanently. Per our website policies, Vic’s Bingo Management reserves the right to refuse or close any account at their sole discretion and void any winnings made.”. Foo’s complete statement can be viewed at this WOL link http://mb.winneronline.com/showthread.html?t=24079
It appears that others won in that timeframe and Vic’s took the position that all the wins were a result of a malfunction and frankly Parlay Entertainment did the upgrade and implied they (Parlay) caused the error. Vic’s/BingoHall president Jon Daley declared a malfunction and stated the wins wouldn’t be honored. See Jon’s statement here:
removed.Needless to say the players were very unhappy with Vic’s decision, and the whole story came out! In the end Many players accounts were disabled and for a time it appeared that anyone with knowledge of the incident, was no longer welcomed at Vic’s. Jon Daley said:
Quote:As a licensee we are put in the situation of losing some players over this issue.One by one players that were faithful to Vic’s Bingo for over 4 yrs had there accounts disabled. If they knew you were posting in the forums against them, you were gone. In all fairness to Vic’s I think they reconsidered this and did reinstate some accounts.
But that happened too late, the damage, as far as players are concerned had already been done. Many players that were in this original group were either disabled or quit depositing there because they refused to honor wins. Here are some comments from some of the players involved, mind you not all the players involved in this posted. But this is a good sample: removed
So how does Vic’s action affect Affiliates enrolled in the Revenue Giants program? Well if foo clicked and joined Vic’s under your banner, you made $3600 in commissions since she signed up, give and take a few here and there. They lost people that have been with them for years. The Affiliates that were getting a commissions on all the people involved is a very large number. Vic’s not only stuck it to it’s players, but also it’s affiliates also.
The end result is players demanded a Boycott against Vic’s/Bingo Hall and all its sister sites. As a fellow affiliate the only interest Vic’s has shown in this whole issue is self interest.In closing let me state what BingoInsider wrote in a post at OBN:
Quote:What I am posting is 100% TRUEVics bingo claims of software malfunction for not paying players on their keno wins is totally false. I have confirmed this with several people connected with this case.
If the software was not working properly, they would have disabled it on all their sites not only Vics. It’s the same platform and software they are using on their sister sites. Bingohall and the other sites they own still have keno enabled.
Their software provider knows about this case and can not believe they are not paying people.
The best thing to do now is boycott all their sites and keep emailing and calling their software provider.
Also, this site should take down all advertising from these people.
This is pure thievery and gives a bad name to all honest and paying bingo sites.
For more background information please see: [url][/url] and http://www.onlinebingo.net/forums/viewtopic.php?t=387 Thank you OBN and WOL for your contributions.
Affiliates need to realize that readership at player forums is increasing at a dramatic rate! Today’s players are more informed in what is going on in the industry and are tired of being cheated. George Bush was an affiliate or the Revenue Giant group but have sided with the players, and ended its affiliation with them. Any of you big guys out there that have a voice with sites like Vic’s, needs to tell them to pay their players. Until than a player boycott will continue.
Exactly what I did NOT want to read :omg:
I have heard of the malfunction and that is a regrettable situaton caused by Parlay software and not Vic’s Bingo. Vic’s unfortunately was the most injured hall.
In my opinion Parlay should have stepped up to the plate and paid.
Vic’s got stuck doing it.I don’t have time now to follow all these links you posted, but I have read some of them when they were timely.
There are no complaints at all about Vic’s in my forum, privately or publicly, and many of my members love playing there.
As Casinomeister says so many times, software companies need to show more responsibility. Parlay is a respected company with good software, they should have shown the integrity to step up and deal with the issue.
While I agree that this could have been handled better, I will continue to approve of Vic’s bingo. In my opinion, they were the injured party. Parlay’s software malfunctioned and Vic’s had to pay for it.
Dominique said:
Quote:I don’t have time now to follow all these links you posted, but I have read some of them when they were timely.This is an important issue to a lot of people, I don’t see how you can glance over my post and offer an opinion, without reading all the facts in the links. My words alone are just a part of the picture, unless you read and follow the whole story.
You are not hearing about this at your forum because you do not allow player complaints there, anyway that was your position, the last time I was there. Up to when this issue occurred I was a top supporter of Vic’s and Bingo Hall. They were a top notched site. But clearly made a bad decision and it’s costing them dearly.
I have seen no proof that Parlay was at fault here. I’m asking for statements from them, and will post them later if need be.
Dominique said:
Quote:Parlay’s software malfunctioned and Vic’s had to pay for it.What do you have to support this statement?
I’m not here to get into a heated debate with any member! I’m here to inform fellow affiliates of wrong doings by Vic‘s. I presented my statement and believe the links that are included will support what I say. When something goes wrong at a site, it’s always the players who suffer. In this case many Affiliates also lost a lot of money, by Vic’s closing accounts and many players refusing to deposit there any longer. The support of the Boycott is increasing and as the word gets out more will join. This will trickle down to affiliates. I would ask my fellow affiliates here to withhold posting an opinion unless they read and follow the whole post.
I just think it unfair that a really big affiliate give my post a thumbs down with out really giving it the attention it deserves. Some may just see your remarks and figure, that if you feel there is nothing to my post, why read it.
:unhappy:Like I said, I followed this when it was timely. Just haven’t been to your board.
You are not hearing about this at your forum because you do not allow player complaints there,
My board rules are simple and posted there:
Do post all you like!
Do talk about anything you like.
Do make new friends.
Do vent when you need to.
Just be yourself.Don’t attack others.
Don’t sling mud.
Don’t put others down for any reason.
Don’t spam!Same thing as here.
My board is a community of players who like to enjoy their play and like to talk about Bingo and life in general, family and friendships and other personal matters.
We are a happy group. If any of us have issues with Bingo halls, we solve them and get on with what we enjoy. Should we ever not be able to resolve our issues, I am sure Casinomeister will do a wonderful job of it.
I am confident I can solve any problems my members might have with any of the halls I allow on my board. It is one of the criteria for being allowed there. The board is there to provide members with entertainment, friendship and protection, and it does just that.
Everyone knows I travel the boards and check out player opinions and reports daily. I was aware of the issue when it occurred and gave my take on it above.
Quote:One by one players that were faithful to Vic’s Bingo for over 4 yrs had there accounts disabled. If they knew you were posting in the forums against them, you were gone. In all fairness to Vic’s I think they reconsidered this and did reinstate some accounts.In my opinion, they dealt with their software issues in the worst way.
Whether or not the mistake was theirs, they did NOT treat their players appropriately. The treatment of players is an extremely important aspect of this business. The players are the reason this business exists.
One by one players that were faithful to Vic’s Bingo for over 4 yrs had there accounts disabled. If they knew you were posting in the forums against them, you were gone. In all fairness to Vic’s I think they reconsidered this and did reinstate some accounts.
I do not know this to be a fact at all.
No one I know had this happen.
This is an interesting thread. Perhaps Roo or Scott will be able to offer an explanation?
Dominique wrote:I do not know this to be a fact at all.
That’s true, but we don’t know that it isn’t a fact, either.Engineer wrote:This is an interesting thread. Perhaps Roo or Scott will be able to offer an explanation?
Yes, we need to hear from them before rushing to any conclusions.Quote:Vic’s closed my account as well foo and when they did it I had money in it. The excuse they gave was that I was starting problems in chat but they never gave me a warning and then threatened me that if I was to post on the forums they would disable my accounts at bingo hall and southbeach bingo and also at bingo for money.I had $500 in my account at Vic’s and I also did do a post at the forum, but when they saw it they said if I would delete what I had posted in the forum they would re-open my account. So that’s why I deleted everything I had posted. Thinking that if I deleted it, I would be able to get my money back. The messed up thing is that after I deleted everything, THEY REFUSED to re-open my accounts and disabled ALL my accounts. Even the other ones at their other sites. Then they BLOCKED MY IP ADDRESS so I can’t even log onto their siteS and they made off with $500 of my money. I recommend anyone who wants to try them out to turn around and never even think about it. They are very dishonest. I don’t care what I may have done in chat, whether it be scrolling or other annoying things, NONE OF THESE THINGS warrant what VICSBINGO HAS STOLEN FROM ME!
It is worth investigating before making any judgements.
I am moving this to Revenue Giants for resolution.
Good idea.
Roo’s a good guy. He can straighten this out for us.
As I’m sure you can all appreciate, this matter goes well beyond Revenue Giants, which is obviously the affiliate program for Vics.
What I can say is that none of the affected players were referrals of affiliates. In fact, nearly all of them were referred by other players.
As far as we are aware, this matter is still being looked into by all parties.
I am hoping to get more information that we can post here in the next couple of days. Until then, I appreciate your patience.
Thanks,
Scott Logan
RevenueGiants.comThat’s a sensible response and a good start Scott.
Thanks for getting onto this.
:clapper:Look forward to the results being posted back here at CAP and sorted out to everyones satisfaction in a professional manner.
:satisfiedJust my curiosity here, but is Cyalater8 a name you use on alot of forums or just on cap? Not trying to make an insinuation here (yet) but I do get curious when the first post I read by a new member is a negative post.. and they don’t appear to have any interest in posting anywhere else on the forum.. the ‘goodbye’ type nick made me curious enough to ask.
I’m not saying that it isnt just because this is the first thing you have felt strong enough to post about and that happens to be the name ya use online.. just askin..
~ LadyH
I agree that this is not an affiliate matter and outside of Revenue Giant’s responsibilities and capacities and they are really not responsible for a glitch in Parlay’s software.
Ladyholdem, yes, Cyalator posts at other forums and is always negative, shows no interest in the general forum as a rule except for his his agenda. Is not a supportive poster in any forum I know of but his own.
That is what made me sceptical about claims in the first place.
