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Please let me know your stance on US Players and how do your payment options for US affiliates
Hi there,
We do accept players from the US, however we do not accept players from these 11 states below:
1. Illinois
2. Indiana
3. Louisiana
4. Michigan
5. Nevada
6. New Jersey
7. New York
8. Oregon
9. South Dakota
10. Washington
11. WisconsinRegarding US Affiliate payments – we are working on providing a concrete solution at the present moment :stirpot: and will be in touch with all US Based Affiliates as soon as we know more.
Kind regards
CPSJonHi,
I am needing to know how you plan on paying players? I am removing all casinos that are not offering a viable solution for paying their customers such as lame excuses like we can only pay thru click2pay which is not an acceptable solution in my eyes.
please respond to this post in a timely fashion with solutions you are currently using and not what may/may not be in the future.
thank you in advance for your reply
Hi,
Yes I do understand your concern. It’s a difficult one for all programs.
The Casino Action group has provided me with a copy of what
they recently advised their US players (below). I can definitley
assure you; we are working intently on providing alternate payment
options and solutions and hope to have them soon.CPS Jon
Hi all,As you are aware, due to the current legislation within the USA,
we are having great difficulty paying our United States players
their balance of account. This is an unfortunate situation, one which
we do not have any control over.I would firstly like to reiterate to all players that the balance within
your casino account is safe. The balance will remain there for you
until we can find a method of payment that is viable for you.Unfortunately, at present, Checks and ACH are also not an option.
However, we are continually trying to find new avenues to make
payments back to our US players.I understand how frustrating and how much inconvenience
this is causing you but please understand that it is not
Casino Action making these changes to payment options but
the financial institutions themselves.As soon as we have another option in place then we will be sure
to let you all know.Once again apologies for the inconvenience that this is causing
and we will be in touch soon.Thank you.
Casino ActionLook guys, the fact is your group is currently not paying it’s U.S. customers. Many U.S. players relied on Neteller and do no have Ecocards or Click2pay accounts, nor do they want to open new Ewallet accounts.
It is unreasonable for your group to expect our customers to jump through so many hoops in order to be paid.
Your groups should certainly be able to find a way to pay these players via check. To say that you have no control over this problem is absurd.
Really, you’re dropping the ball on this one. Please take responsibility for this instead of blaming “others”, and solve the problem.
The US banks are responding to the new law and in increasing numbers they are not processing payments from online gambling places.
Please place the blame where it belongs. I know these are trying times and everyone needs to get their money. But I am quite sure that the programs would just as rather pay as usual and make money themselves as usual. Obviously they can’t make money unless they pay out.
Attacking the programs is not going to help.
Viable solutions would help, and if the payment processors refuse to issue the checks and ach and everything, these are obviously not viable.
Let’s face it, Frist and his benefactors are succeeding in cutting off our income. Not just ours, worldwide there have been thousands of people laid off and people have lost millions in the stock market.
Affiliates and players are now becoming a part of the community of victims. Alongside the casinos and affiliate programs. It’s a financial disaster of huge dimensions.
The task is to come up with a way to legally transmit money again. Until then, we are all communally screwed.
Dominique wrote:Viable solutions would help, and if the payment processors refuse to issue the checks and ach and everything, these are obviously not viable.Several of my European sites actually send me a hand-written cheque each month … LADBROKES, PADDY POWER … big sites.
I know it’s a back to basics approach – but as all these casinos operate offshore there should be minimal issues in them opening a checking account and actually physically writing checks for affiliates and players.
Sure you may need a few more staff, and some quality bookkeeping and it’s far more labour intensive than an electronic solution … but bearing in mind that there is no obvious electronic solution then perhaps it worth a shot?!
Affilaite programs / casino groups that realsie this and start getting the cash flowing may grab significant market share …
:Nod:You are in New Zealand – this is about US affiliates and Players. Your banks function normally.
Dominique wrote:You are in New Zealand – this is about US affiliates and Players. Your banks function normally.The complaints are not about bounced checks are they?
I’ve been reading carefully and it seems the issue is not getting checks cut by the processing houses …The message I got was that affiliates and players were angry the they were not receiving checks at all …
If you read Casinomeister, player checks have been bouncing and were discontinued for that reason.
If you read Casinomeister, player checks have been bouncing and were discontinued for that reason.
the thing is … they can’t just set up one account and expect to use it month after month. Its not going to be that easy.
much like the time when some casinos could still accept credit cards and others couldn’t .. it was because those that could were continually setting up new accounts with different coding and they stayed ahead of the game by jumping before they got caught in one place.
the same is going to be necessary to send checks. the cost of doing biz in places where this is an issue.
Hi All,
Please rest assured that we do understand everyone’s frustration with what is happening at the moment. Trust us when we say that it is a #1 priority in our office and has been for nearly 4 weeks now.
We are furiously working on the payment situation and you can trust us when we say that we are taking this extremely seriously and it’s not about “not wanting to pay” anyone.
We don’t expect players to jump through any hoops (as suggested) to get their funds, this would be simply unrealistic and completely unreasonable of us. Hence we are very cautious about how we attempt to pay the players. What would be the point of using a payment process that was unavailable by the time they went to claim the funds we send?
We have called players and affiliates to personally discuss their options for payment with them and will continue to do so until such time as there is more clarity and a way forward for everyone.
Quite frankly, we have been completely honest with everyone and are fairly confident that we are actually one of the few groups on CAP who are making a commitment to our partners and their players by providing this information and keeping you guys as updated as we are.
We don’t believe that we’ve dropped the ball, in fact on the contrary, we are working harder than can be imagined to ensure that you are all taken care of. We are sure you all can appreciate the level of stress that we are going through with all of this. We don’t like this situation anymore than any of you and are doing EVERYTHING to ensure that everyone’s best interests are taken care of.
As Dom has said, place the blame where the blame is due and frankly, that’s not with us at the moment. We want to pay everyone what they are owed and move on with our lives, but the simple fact of the matter is right now, we are in a situation where we need to make sure we handle payments appropriately and correctly for the future benefit of everyone.
As we have mentioned previously, we will ensure you guys get any updates as they happen and do our very best to keep you informed on how we are progressing with payment options.
Regards,
Jon and Trish at CPS.
Hi Jon,
while I very much wanted to be a successful partner with you and had until just recently ….had your sites up in prominent spots despite the fact that I had a player not show up in stats as they should have …
I still believe in you guys and proved that by not taking down your links when that happened.
Now that said: what i couldn’t allow was to keep promoting a place that can’t pay players.
I know checks are working because I’ve recieved them both as a player and as an aff. the situation remains that you must keep opening accounts and staying one step ahead of the banking game.
I’m not expert, nor do I claim to be; but simple logic tells me if one place is successful .. others can be also.
perhaps I’m wrong in my assessment of how this is accomplished. that is my own reasoning. Whatever the case however .. it remains that if one place is successful in accomplishing sending cashable checks .. then there is a way.
Dominique wrote:The US banks are responding to the new law and in increasing numbers they are not processing payments from online gambling places.This is not true.
Casino Action is telling it’s US players that US banks won’t cash “checks” sent from Casino Action. That is simply not true. Other sites are sending checks and those checks are being cashed by US banks.
So I am placing the blame were it belongs. With the casinos.
CPSJon wrote:Unfortunately, at present, Checks and ACH are also not an option.However, we are continually trying to find new avenues to make
payments back to our US players.Which mechanisms are you using to pay your players?
