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Anyone that has problems with this casino. We have a player that has send all the required documents to the casino and they still refuses to pay her.
Her winnings is $1400.
She has now sent all the documents to me and we will send it to the casino on her behalf. But again it is not ok she has to write to us because the casino ignores her emails. and they actually do. Also the last one I have send to them. They dont reply.
But again – other stories about Sun Vegas Casino from Vegas Partner Lounge?
and now I send her documents to the casino.
This is the info I get when I send them her documents. So she was telling me the truth. They just talk and talk and talk.
What can we do???
Thank you for your email.If you were trying to send us documents in this email, please note that there
were no attachments added to this email or the attachments did not come
through. Please send your e-mail with attachments to cteam@verpakt.comWe are awaiting for a better copy of her Credit Card front and Back, a copy of
her ID and recent utility bill. These are required for purposes of
verification and we will withhold the withdrawal until the documents are
received.We strive to give you the best online gambling experience of your life,
offering the greatest promotions all the time and backing our services up with
a 24-hour toll free helpdesk service. Contact us 24-hours a day, 7 days a week
if you have any other queries or suggestions.Regards,
Bruce
The Support Team
Vegas Partner Lounge
They pay, they do need clear docs though.
This is the new email from them. It looks almost the same. Plus her documents are veeeeery clear. So I dont know what we can do about it. I know what I do – stop promoting all the group untill they pay her.
By the way I have not refered her to the casino.
Thank you for your email.Unfortunately the documents that we did receive where not clear and as a
result we have re-requested the documents. Please send your e-mail with
attachments to cteam@verpakt.comWe are awaiting for a better copy of her Credit Card front and Back, a copy of
her ID and recent utility bill. These are required for purposes of
verification and we will withhold the withdrawal until the documents are
received.We strive to give you the best online gambling experience of your life,
offering the greatest promotions all the time and backing our services up with
a 24-hour toll free helpdesk service. Contact us 24-hours a day, 7 days a week
if you have any other queries or suggestions.Regards,
Bruce
The Support Team
Vegas Partner Lounge>>>ImpulsiveEnergyLimited
a few things:
1. this is not a player forum, but an affiliate (read advertising or business) related) forum. dont bitch at vegas partner just because of their casinos. most of the time affiliate managers don’t have control over these things, but they could pass over your issue ot hte right dept.
2. you come here and complain, yet nobody knows what is going one besides the fact that the docs are not “readable”. whether you consider them readable when you send them, and whether it comes there in the same condition (esp. via fax) is questionable
zero proof has been presented so you technically “suck”
3. i dont see why the casino in question should treat you seriously as a middle man. its a question of privacy.
4. and finally, from what i can understand, they have not received documents from you that are readable. i dont see what is the problem here. scan, attach, send…i do think you have a hidden agenda, for what purpose is none of my business…
if you have problems go pitch a bitch but this is defnitely not the right place to “present” whoever you are trying to represent…
p.s. this is my personal opinion, others may disagree
The last time I checked this casino offered live chat and telephone support also. If the players email was unanswered it shouldn’t have been difficult for them to reach support to find out if they received an email or not, and if attachments were legible.
I’ve never found it difficult to reach live support here.
Since you haven’t mentioned trying to resolve this with live support, I guess you might try that. Or the player should rather.
Ok everything is ok now. It took me 2 hours with the live support before they found out what was going on
This is the final answer from them and now everything is ok.and Splinterfree the docs I had was 100% ok.
Thank you to Daera :wink-wink normally I dont use live support because it is very time consuming – but this time I had to and you made me do it :wink-wink
We have recently upgraded our emailing system,
and some documents are not coming through to us. For the time being, until it
is resolved we have requested emails with attachments to go to the
alternative, internal email address. Is is a temporary address so please also
don’t use this address for any other emails, nor post it on your Web Site as
it will not be in use for much longer.Only about 8 out of 10 emails with attachments are coming through to our other
addresses, and it seems yours and XXXXX’s attachments are not coming through.
We do apologise for the inconvenience, but with the upgrade, we can only
resolve issues as they arise. This is a main issue now and is our priority and
as it is a first time occurrence, the length of time taken to resolve is
mainly finding where the problem lies. Once we found out we can rectify.We strive to give you the best online gambling experience of your life,
offering the greatest promotions all the time and backing our services up with
a 24-hour toll free helpdesk service.Contact us 24-hours a day, 7 days a week if you have any other queries or
suggestions.
