Online Casino

[Anonymous]

Gentlemen,

We were reading the T&C’s for customers when we came across this little gem.

Quote:

20. The Player acknowledges that in order to be eligible for any promotions or bonuses they must be playing with the primary currency used in the country where they have a registered address and are playing from. The casino reserves the right to withhold any bonuses and winnings resulting from deposits in any currency made in contradiction to this condition. An exception is made for USD and CAD.

What is this one all about? Money Laundering ?!!
:crazy:

As an example while I am resident in New Zealand – I almost always gamble in Euros as that is my preferred currency at e-wallets and is generally what I get paid in … and what I prefer to use.
:whoa:

If it’s a term that you think that you are going to be using – then I think that you’d be far better off making sure that people actually choose the correct currency for their resident country.

After all – you insist on each player recording their geographic address – so you should know exactly what currency they should be choosing – and not allow any other choice.

To think that you can retrospectively confiscate bonuses and/or winnings because of a selected currency choice is hardly “best” behaviour.
:nono:

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And what is the problem if I want to gamble in Euro’s, GBP, USD, or even the Malysian Ringgitt?? What possible issue does it cause ???
:wow:

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Please explain the rationale for this clause …

and if it is a problem please explain why you cannot implement a simple solution in your sign-up process to make sure everything is correct ???

[Anonymous]

Hi Paul

I’ve spoken to the casino managers about this and they said that the term was implemented because of severe bonus abuse from players using the stronger currencies to effectively give themselves a much bigger bank roll. For instance, there have recently been rings of players in Canada all successfully abusing the slots bonus at Spin Palace and because they were playing in GBP rather than CAD – the cost of this abuse was over twice what it would have been if they were playing in their home currency.

Please let me assure you that this term is by no means predatory and was only introduced because of the scale of the problem.

I agree the best solution would be for players to always gamble in their home currency but unfortunately it isn’t viable for the casinos to do this.

Unfortunately we have very little sway with the casinos in relation to their terms and conditions although I’ll raise your points. In the meantime, if you’re looking to take a sign-up bonus at any of the casinos you would have to be using a CAD or USD account.

Best regards,

Tim

[Anonymous]

Hi Tim,

THanks for the quick response.

This is not a personal issue – but one that I don’t want to have to be fighting for a player somewhere down the line – when they accidently run foul of it.

Can we at least make sure that it’s clear to people that they should have their account in EITHER their home currency or USD or CAD …

Somewhere in LARGE friendly letters in the currency selection area would be best !!!

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As for the “bonus abuse” argument that you got given – I really am struggling to understand that explanation …
– if you’re prepared to match 200 GBP to a UK resident
– why not match the same value to a Canadian or an Aussie ?
– why does geographic location affect the value

It’s a match bonus after all – so they’re depositing and risking a similar amount – how does this constitute fraud ??

Why not translate the value to the currency selected and totally negate the issue … so GBP 200 = USD 390 = CAD 450 = AUD 500 (etc)

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I’m sure that explanation was hysterical … opps I mean historical … but I take your point that there is little you can do.
:lookaroun

Please make it clear to the casinos though – if we get a customer complaining about this to us because some bean counter has tried to save a bonus payout – then we will be publicising the issue widely …
:nono:

[Anonymous]

Hi Paul

Your example is correct in theory; if the casinos are happy to offer a £200 bonus to someone in the UK, then why not the equivalent to someone in Canada? Unfortunately, it doesn’t always work the same way in practise.

Usually players are gambling because they enjoy it and not to abuse a bonus and make a quick buck. However, what the casinos discovered was that whilst it is profitable to offer a person in the UK a £200 bonus (on the whole), a large percentage of players that were using GBP outside the UK, were doing so purely to take the maximum possible bonus.

These types of players are only looking to make 1 deposit so they can get the bonus, and they will cash it out as soon as the terms and conditions allow. It is therefore the difference in mentalities between legitimate players and bonus abusers that means your theory often doesn’t play out in practise. The casinos must assume that a person from the UK using GBP is a legitimate player because it is their home currency (although there will obviously still be some bonus abuse), which is why this currency is allowed at all for the bonus. However, real data has shown that a large percentage of players outside the UK using GBP are anything but legitimate players and hence the term.

I will pass your concerns on to the casino and let them know that should a legitimate player fall foul of the term you will help them to shout it from the roof tops! :slapface: Please understand though that this term wasn’t implemented as a bean counting measure, the effect of the type of abuse described above was very real, and extremely costly.

If there’s anything else I can do for you then give me a shout.

Cheers

Tim

[biggyg]

What if the player intends to deposit his own money in GBP Currency? I have many canadian players who always play in USA and more recently GBP currency with no intention of ever abusing the casino.It has been ages since I played but am i wrong in assuming that the sign up currency is the one the player is stuck with for life of the account?

[Anonymous]

Hi casinobonusguy

The term only relates to the use of sign-up promotions, so players from all around the world are more than welcome to use GBP or EUR as their playing currency, as long as they don’t require a sign-up bonus.

Best regards,

Tim

[biggyg]

Thanks Tim for answering my question so quickly.

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