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Hi,
A pending withdrawl of winnings at slotsofvegas is being stalled. After submitting documents twice the withdrawl is still being denied 3 times.
Can someone help?
Peace
LeeHi Lee,
I’m the affiliate manager for Slots of Vegas. If you can provide me with the player’s username, I’ll be happy to see why the withdrawal is being denied.
Best regards,
Ingrid Evans
Affiliate Manager
Prism and Vip Lounge AffiliatesHi Ingrid,
I sent you a pm unless you want to discuss it here?!
Peace
LeeHi Lee,
Either way is fine by me
I’m sorry to see the player tried sending documents twice unsuccessfully. Sometimes the scans are too heavy and they are rejected by our spam filter, so I usually recommend that players send one document per email. They can also contact CS a couple of days after sending them in order to make sure they were received.
In this case, I’m glad to see she contacted CS and Ralph helped out, documents were received and approved. The withdrawal will be approved this week.
Let me know if there’s anything else I can do.
Best regards,
Ingrid Evans
Affiliate Manager
Prism and Vip Lounge Affiliates
Msn: prismaffiliate @ hotmail.com
