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Perhaps you would like player resolution? You could go to http://www.casinomeister.com , http://www.onlineplayersunion.com , or http://www.winneronline.com .
The people reading/moderating those forums have access to casino staff, not independent marketing agencies like you find here.
Hi Nickpicky,
Many thanks for the prompt reply. We’re glad to hear that you got a response from HCN and we are also confident that your check from Aus Vegas will arrive.
Player issues are also a great concern of ours and that is why we are happy that you have brought them to our attention. We work very closely with our merchants and will do our best to have your issues resolved ASAP.
Thanks.
Sara
Dominique wrote:Perhaps you would like player resolution? You could go to http://www.casinomeister.com , http://www.onlineplayersunion.com , or http://www.winneronline.com .The people reading/moderating those forums have access to casino staff, not independent marketing agencies like you find here.
Perhaps I would like a player resolution. I was under the impression that the people contracted by the casinos to handle marketing would have even better access to communication channels than an outsider such as Bryan Bailey. In this manner, Income Access and the casinos responsible have an opportunity to endeavor to correct this situation before the issue goes in front of Bryan Bailey and/or his audience.
I just don’t know what to say. I’m speechless and this whole situation is absurd.
I’m so sorry to hear you had to go through this Nickpicky. You’ve been extremely patient in my opinion. And I also definitely feel that the people promoting and marketing a brand should carry some responsibility in making sure the players that trust them, deposit and play, do indeed get treated fairly, timely, and professionally. None of which has occurred here.
Two forms of id is absurd, and considering you never played at all, and that it was the casino that failed in providing ZERO support/service for that length of time, it sure seems like Income Access could be a little more helpful than they are. Are these casino closing or just not using Income Access anymore? If they’re closing, I think I would be getting a little impatient about now.
I hope you are paid by both HCN and Sandpiper without further delay.
Daera wrote:Are these casino closing or just not using Income Access anymore? If they’re closing, I think I would be getting a little impatient about now.I hope you are paid by both HCN and Sandpiper without further delay.
Daera, you’re great!
Best I can tell, HCN will continue to operate (if you can call it that) and Sandpiper will be shutting down. All this information has been received from Income Access. The casinos themselves have given me no idea that anything out of the ordinary is taking place.
I called Sandpiper support a couple days ago and spoke with someone from a call center that could not verify the impending doom of the casino. They said they would pass my information on to someone at the casino who would definitely get back to me the next day. Of course nobody did.
Thus far, Income Access has been quite assertive about correcting these situations. I hope their efforts translate into results.
Hi,
I gotta say this thread has been an eye-opener for me.
I only have listed lasseters and only on back pages due to a poor performance out of the gate (years ago) but I have kept it listed largely due to it being licensed in Aussie and I never gave it a second thought that they’d be anything but aggressively compliant to any request of a cash-in.
now I’m wondering if I have made a mistake keeping them listed. … I guess no harm done since they never produced.
I agree that I Nick has been patient and also that its rediculous to have to provide any kind of ID to get your deposit refunded to same place it came from.
In the case of webcam, though not ever listed on my sites, .. I think it is a grave mistake to not have more ways to contact support than just one email address.
If I ran an online casino, my address … along with the manager’s … if different than mine would also be available so if somebody got a bad support agent they’d have somewhere to turn.
I largely play that part anyway running my portals but I’d sure do it that way if I owned a casino.
the one defense i can think of for webcam is that if they have live dealers then you do have them as an option though I’d guess they’d probably give a “not my job Mon” reply.
The HCN situation has been resolved, and I am quite confident that Income Access was the driving force behind the recovery of these funds.
Now, if I could get some movement on the Sandpiper issue I’d be one happy girl!
I definitely don’t have anything nice to say about HCN, but the girls at Income Access are proving their mettle thus far.
Hi Nickpicky,
Many thanks for the kind words. Happy to hear about the HCN resolution.
We’ll certainly endeavour to get the rest of the unresolved issues resolved ASAP.
Thanks again, and many thanks for your patience too.
Cheers,
Sara
http://www.sandpipercasino.com
Sandpipoer closed down without notifying their players, and in fact it looked like they were fully prepared to take any deposits that might have come in yesterday.
I made $1890 in deposits there over the last 3 months. They accepted them all.
I made one withdrawal of $2850 which includes $750 of my money. They closed without a trace.I hope all the Sandpiper Affiliates who promoted this scummy, thieving, deposit-only Income Access client enjoy the payments I gave them.
Hi Nickpicky,
Have you tried contacting Chartwell? I think it’s ‘Elite Club Management” that handles their payments/hosting etc that you may try contacting about this. I’m not sure their contact details though.
Hi Nickpicky,
We too received no notice of Sandpiper closing down.
At this point, we’re doing all we can on our end to help. If you want to escalate this further, we suggest you explore more appropriate avenues such as those suggested by Daera and Dominique.
We’ll keep you posted on any developments on our end.
Thanks again,
Sara.
You would think Income Access should be a bit more professional, especially after that whole Fast Poker scam, you got no more excuses, whoever handles the screening of your prospective clients should be terminated asap
That’s like saying that the independent marketing company that secured ad deals for Enron has to go to jail because they did not ascertain that Enron’s book keeping was above board.
nick777 wrote:You would think Income Access should be a bit more professional, especially after that whole Fast Poker scam, you got no more excuses, whoever handles the screening of your prospective clients should be terminated asapCompletely over the top.
Things like this happen and Income Access have ALWAYS done their best at trying to help people.
Granted, they should maybe have come out sooner saying that they knew as little as we did, but surely you cannot judge them for something that is completely out of their control.
Speak to any affiliate here that has been around for a while and they will all have a story or two about a casino that they trusted initially only to be let down in the end.
Screening is a difficult thing.. what are you going to base your decisions on for new programs?
Hi guys,
Thanks for all the support Dom and Peralis, and Nick777 for the criticism, albeit a bit harsh.
We are equally disappointed and surprised by Sandpiper’s sudden decision to close down everything without giving any prior indication or notice. Our contacts there have been honest and responsive since we started working with them and we have been hopeful that they would do the right thing and settle their outstanding payments.
Granted as Peralis said, we bear the responsibility to inform you when situations arise with any of our merchants, and we apologise if our responses regarding Sandpiper has not been up to par. To be honest, it is difficult to say what will happen when we are in the dark ourselves. Our main objective is to try and get all our affiliates and their players paid. Period! Until we receive any indication that this is unlikely to happen, we won’t stop trying.
We too have suffered a finacial loss in all this as we have outstanding invoices, but our priority right now is to settle affiliate and player payments!
Once again, thanks for the support and we hope there will be a positive end to all this. One way or the other, we will be sure to keep you informed.
Cheers,
Sara
