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We are having a major problem with Rewards Affiliates, formerly Casino Rewards. This is the fourth time since our site has been running that very large players seem to mysteriously disappear. They sign up, and we watch our stats rise dramatically, almost four times what we have in our account for the month in one day. We get excited about the new large income, then, the next day those stats are gone and it’s as if the player never came.
Casino Gambling Web will be pulling all links to Rewards programs if this is not fixed within one week. If anyone would like to contact them and have them fix this, thanks. If not we will be publishing information on the corrupt nature of the program and the detriment they are to our industry.
Please, do not provide explanations, as the only explanation acceptable is an apology and a return of our earnings.
Thanks.
Wow. That’s harsh!
Not sure what happened there, but CR is one of the programs whose integrity I do not doubt.
One explanation could be this:
Your referral may already have an account with another one of the Rewards casinos. Either they signed up through another affiliate, or they signed up directly (without an affiliate) in the past.
The original referrer gets ALL revenue generated by that player. It doesn’t matter if you refer them to a “different” casino within the group that they’ve never played at before.
When this happens, Rewards will “re-tag” the player and remove him from your account. That might be what you are seeing. (I can’t be 100% sure, though).
Maybe Yaniv or Renee can explain this a little better.
@Engineer 131731 wrote:
The original referrer gets ALL revenue generated by that player. It doesn’t matter if you refer them to a “different” casino within the group that they’ve never played at before.
When this happens, Rewards will “re-tag” the player and remove him from your account. That might be what you are seeing. (I can’t be 100% sure, though).
Wow, I didn’t know they pulled a referback with our players. Just what I need, another program that is kind enough to let me sell a player on one of their casinos, then go and pay someone else for my efforts. I did not know this about rewards.
I a moving this down to the Rewards Affiliates area so that Renee or Yavniv can find out whats going on and respond. I do have a few comments:
1. While there does seem to be a banking problem which is effecting their performance since March there has never been any question about Rewards Affiliates integrity. I am sure there is a reasonable explanation as to whats going on and that its not fraud.
2. BB1 is going to need to borrow my Valium when he reads this thread.
@Bonusgeek 131750 wrote:
Wow, I didn’t know they pulled a referback with our players. Just what I need, another program that is kind enough to let me sell a player on one of their casinos, then go and pay someone else for my efforts. I did not know this about rewards.
Unfortunately I think you are mistaken, and CR does not leave players with the affiliates who originally referred them.
I appreciate your comments and I understand this is harsh, but this has happened several times with our CGW account and a couple times on a to me on a personal level with Rewards and every time it happens I get a stock response from them explaining what ‘might’ have happened.
The reality is I feel that I check the stats so often that I get to see irregularities. If I were to not have checked our account for a couple days I would not have even seen this, so the question is, how many times has this happened before without us, or anyone for that matter, noticing.
BB1 is going to need to borrow my Valium when he reads this thread.
Way ahead of you Prof. got my xanax in hand
its true my earnings along with what i know many others have fallen off drastically.
That doesn’t mean its any sort of scam. But i understand the concerns and all i can say is that i have pretty good touch with my players.
I think I’d know if they were being siphoned off but hell I’m not perfect nor are any of my methods. I just take every precaution and step possible to know what is going on with players.
I think it is fair-minded to give CR a chance to respond to accusations before condemning them.
I also agree with the Prof that i think they are having severe deposit/payment problems …. and in fact I’ve been asked to try out some of their aggressive actions towards addressing this problem and wish I could say they were successful but the truth is … they have not been.
Things are getting pretty bad for me … and I now am nearing a point where i’m going to have to make some changes i don’t want to make.
but I …. like many … have a family to support and MUST make a decent living.
I don’t condemn CR. they’ve been very good to me for many years. I honestly wish I had more positive things to say but I WILL always tell it like it is. And right now my earnings are very poor in comparsion to other programs and I cannot say why other than I DO think they’re having problems with banking issues.
as to stealing players….. there are legit reasons for what has been seen. I don’t know what kind of earning schedule CGW is on …..but I suspect its rev share?
Can you elaborate please sir?
Actually i suppose either wager or rev could be victim to chargebacks. which at least in rev share … there is no category that shows this. But it could explain the reason you see such an increase and then the loss.
I’m not making excuses for CR. Not siding with them. But I think they’ve earned .. at least in my case … benefit of doubt and time to address issues that are beyond their control.
Now that said .. as mentioned I’m facing some hard choices because frankly I am up against the wall. I have tried several programs and most disappointing for me has been Casino Profit share. I gave them some top spots and really tried pushing them and have seen little for my effort.
Frankly my only best bet in recent past has been Brightshare which has been a life saver for me since CR fell off.
I have entered into several new partnerships where I’m writing and the partners are doing the SEO. We ARE getting some nice spots and it seems to be working in terms of getting some good rankings but income is near null.
I’m in no health to return to my old job but may be forced into this anyway at this point in time. I have to support my family.
that’s how serious things are here.
Now all that said …. I point out there are many smarter ways of cheating an aff than letting them see a big income and then yanking it. think about it.
I just don’t see CR being dumb enough to take such a route.
Lets see what Renee has to say. I still support CR but am in serious financial trouble for the first time in many years.
So while I don’t think they’re cheating anybody .. I do think they need to address (which I know they’re trying) but find a working banking method. I hope this happens soon.
Hi again all,
one last thing. I think Dom is right. actually i wish they did map over to original affs.
@bb1webs 131763 wrote:
Hi again all,
one last thing. I think Dom is right. actually i wish they did map over to original affs.
I hope she is right too. I don’t work with programs that pay everyone but me for my efforts, the affiliate who gave the potential player the information they were looking and sold them for the conversion.
As for the original post, this happened to me a few times too, money was there one day and gone the next and this was on wagershare. I don’t recall what the response was, but I only piddle with them anyway so I didn’t sweat it. GL, I hope you find out what the deal is.
We do work on wagershare. Its understandable if it was revenue share losing money, but we checked the stats and saw a new player in Aztec, then checked again to see the person played A LOT, then checked again and the person played A LOT more, this continued throughout the day. Then the day ended and our stats looked nice. About an hour later checked to see if the person played anymore, to find he had completely dissappeared. We no longer had a new player at all in Aztec.
This was not a life changing amount of money, but in days when this industry is not the same as it was a year or two ago this player showed a great potential to be a whale. Also, this has happened at least 4 times since Rewards switched to wagershare about a year ago.
Hi Renee,
saw you were monitering this post ….. waiting patiently for a reply.
as mentioned…… i’ve from early on supported CR. I wouldn’t if i didn’t have reason.
so please get back to us as soon as you have a reasonable and researched reply. thanks darlin’.
@Engineer 131731 wrote:
One explanation could be this:
Your referral may already have an account with another one of the Rewards casinos. Either they signed up through another affiliate, or they signed up directly (without an affiliate) in the past.
The original referrer gets ALL revenue generated by that player. It doesn’t matter if you refer them to a “different” casino within the group that they’ve never played at before.
When this happens, Rewards will “re-tag” the player and remove him from your account. That might be what you are seeing. (I can’t be 100% sure, though).
Maybe Yaniv or Renee can explain this a little better.
OK guys I’ll go through each persons post one by one and answer the questions…
This is incorrect. The last affilaite who referred the player keeps the player. We have always done this.
The ONLY reason a player will be removed from your account is if their account is locked for suspected fraud. If we find the player to be non fraudulent, their account is reopened and you will see them reappear in your stats. Obviously we can’t pay you on money we don’t actually receive, so if a player is found to be fraudulent, it is fair that we do not pay on those earnings. It’s just like all the other groups that give you a chargeback 1 or 2 months later. If we can catch these guys ASAP, it’s better to remove them than to let you get the commission and we take it back later. Does anyone disagree?
CGW wrote:We are having a major problem with Rewards Affiliates, formerly Casino Rewards. This is the fourth time since our site has been running that very large players seem to mysteriously disappear. They sign up, and we watch our stats rise dramatically, almost four times what we have in our account for the month in one day. We get excited about the new large income, then, the next day those stats are gone and it’s as if the player never came.Casino Gambling Web will be pulling all links to Rewards programs if this is not fixed within one week. If anyone would like to contact them and have them fix this, thanks. If not we will be publishing information on the corrupt nature of the program and the detriment they are to our industry.
Please, do not provide explanations, as the only explanation acceptable is an apology and a return of our earnings.
Thanks.
Mate if you send me through your affiliate id I can have a look at your account. The other thing I need to know is, have they been REMOVED from your stats, or have they simply stopped playing? There is a huge difference between the two and will help me tell you exactly what has happened.
bb1webs wrote:Now all that said …. I point out there are many smarter ways of cheating an aff than letting them see a big income and then yanking it. think about it.I just don’t see CR being dumb enough to take such a route.
Thank you.
CGW – please send me through your affiliate id. Let me check it out.
Also, I hope all affiliates know that I am an approachable person and you are welcome to email or CALL me anytime if you feel there is an issue. I have always and WILL always help all affiliates to the best of my ability, and if there comes a time where I can’t help I’ll pass you onto someone who can.
I have been with Rewards Affiliates for nearly 2 years now. I’d like to think that still being here after that long gives me enough credibility in the industry so that you guys don’t feel hesitant in contacting me for ANYTHING.Professor wrote:1. While there does seem to be a banking problem which is effecting their performance since March there has never been any question about Rewards Affiliates integrity. I am sure there is a reasonable explanation as to whats going on and that its not fraud.Everyone has been affected by the recent ‘stuff’ (or should I call it shit?) and this time of year is typically slow too. There are ‘banking issues’ if that’s what we want to refer to it as, but this is across the board and not isolated to our group. There are affiliates who say we are doing crappy for them this month, and there are affiliates who are saying we are doing the best for them this month (or even ever). It’s different for each affiliate. It depends on how you send the traffic, what type of traffic you send, where they are from etc etc etc. The list goes on.
We are aggresively coming up with new ways to get these people back in and playing. Our retention team is working harder than ever these days. We are also getting our casinos in new languages that will help you target the rest of the market out there.
If there are any more questions please let me know.
Cheers
@bb1webs 131788 wrote:
Hi Renee,
saw you were monitering this post ….. waiting patiently for a reply.
as mentioned…… i’ve from early on supported CR. I wouldn’t if i didn’t have reason.
so please get back to us as soon as you have a reasonable and researched reply. thanks darlin’.
Sorry for such a long winded reply. Just wanted to answer everyones questions at once. Didn’t realise everyone would still be awake and reading
Hi Renee.
sorry if I seemed impatient. I too .. am facing financial situations that put much pressure on myself.
I know (as mentioned) that CR is trying aggresively to address the many banking issues they and most face.
however for instance … the last one sent to me …….IS not the answer and I have written Yaniv as for reason why.
I DO appreciate however not sitting on your butts (like so many progams have done) … and not taking acition to fix problems.
ps.
You still look damn good
.had to lighten the moment
