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Can anybody answer this question for me…Does Coolcat casino pay their players? I signed up with them about a month ago just to try them out. Their staff is very courteous and I play mostly slots there which have been very good.
The reason I’m asking this question is because they owe me about $14,000 as I won alot of money on their Aztec Treasure game. A few weeks ago prior to winning this money, they processed my very first withdrawl rather quickly. Since then, I had a withdrawl for $500 from June 12th which still hasn’t been paid. I feel like I’m getting the runaround and even after talking to their manager named chris, I still haven’t been paid.
I deposited with a credit card and feel that if this continues, I should call the payment processor and explain the problem. Perhaps they could ‘expedite” the situation as coolcat claims to process withdrawls in 7-10 days.
Any advise would be appreciated.
Did you use any bonuses? If so, I’d examine the terms with a magnifying glass and make sure you didn’t play any games you shouldn’t have or anything that might give them a reason not to pay.
Personally, I don’t play there and probably would never choose that casino to deposit at when they’re are far better choices for RTG like ClubUSA Casino for instance.
Hopefully you’ll get it. Did you ask what the problem is?
I’d be careful on doing chargebacks since it can haunt you if you like gambling online. That should be the absolute last resort. I wouldn’t even think about going that route so soon.
Congrats on your win and let us know if you get it.
yes, i did use a bonus. I deposited $1000 and used a bonus called 200easy.
This was a no play no max bonus where they credited the account with $2000 in bonus money. It was for slots play only. I played for quite awhile in only their slot games.After I won, i called them to let them know. Since the bonus was non-cashable, they removed the $2000 immediately. As far as I know, there is no problem with the bonus, but rather their payments are backed up. I’d like to trust them and give them the benefit of the doubt. I just don’t know how long is reasonable to wait for withdrawls when they stipulate 7-10 business days and don’t honor this.
debbiek I have bad news.
NO, cool cat does not pay players in any sort of timely fashion. What they will do is put you on a $500 per week payment plan. The problem will be that you only get paid once ever 6 weeks or so and this $14,000 will drag out over a year.
Perhaps if you find another affiliate on here that does big business with them you will get some help. Going through Chris is not going to help. He is knowingly going to not pay you. He is a professional foot dragger and will not be your best point of contact.@debbiek 130114 wrote:
yes, i did use a bonus. I deposited $1000 and used a bonus called 200easy.
This was a no play no max bonus where they credited the account with $2000 in bonus money. It was for slots play only. I played for quite awhile in only their slot games.After I won, i called them to let them know. Since the bonus was non-cashable, they removed the $2000 immediately. As far as I know, there is no problem with the bonus, but rather their payments are backed up. I’d like to trust them and give them the benefit of the doubt. I just don’t know how long is reasonable to wait for withdrawls when they stipulate 7-10 business days and don’t honor this.
Thanks hdaddy.
It states on their website that they pay VIP players $5000 per week (I’m a coolcat VIP:sarcasm:). Anyway, they approved a $2500 Withdrawl and said it would be paid by the end of this week. I asked why they state on their website that it is $5000 and only pay $2500. The reply was ‘that’s all we could send this week’.
I’ll see what happens with the next withdrawl. I agree with you that they will certainly drag this out. It’s certainly not a good business model and i can’t see how it helps them in retention. I admit i was drawn in by their generous bonus offers, but if you do happen to win, then they payouts are unsteady and slow. I believe this is where they fail big time.
i don’t want this to drag out over months, so if anybody is reading this and wants to “lend a hand”, it would be greatly appreciated.
How can people “lend a hand” Debbie?
:Cry:At least by doing this you’ve highlighted a casino that obvously is poorly funded and cannot survive a moderate win without causing player problems.
They should not be promoted by responsible affiliates in future …
… but how does that help you?
Hi Guys,
I would like to clarify that our casino clients always pay all outstanding winnings and commissions. Admittedly they do have occasional delays but they always pay. Many of the complaints generated are as a result of being a high bonus casino which have many rules (sometimes frustrating) and many times attract bonus abusers, but that is not to say there are people that enjoy high bonuses for the right reasons and are valued and repeat customers. I would like to clarify that if you send your players to our casinos clients I will do my best to make sure they get every last dime that is rightfully theirs.
I will make sure to get satisfaction to both affiliates and their players, but only to the players of the affiliates. We are an affiliate network and take care of our affiliates and therefore, their players. When we mediate a player payment, it is as a service and as a result of our commitment to our affiliates. We cannot however be held responsible for the casinos decisions regarding players that were not sent via affiliates.
Kind Regards,
Nicolas Johnson
GamblingWages Affiliate Manager.The reply was ‘that’s all we could send this week’.
Damn! One of my partners is really pushing me to go with GW. says they are doing much better than a lot of other programs.
But as most know …..I’ve always based my sites on player quality first..
Now Nic…. while I can appreciate your willingness to go the extra mile for your affs ……. You must understand its about crediblity.
This person as it reads to me….. has done nothing wrong….. paid to play.. got lucky …. beat the odds. They should be paid. No getting around this!
You see the thing is …. if I put your casinos on my site ….. and they have been known to screw somebody around …. doesn’t matter whether that happened via thru an aff or a straight sign up.. … makes me look bad.
*though to the original poster I think it should be noted this IS the exact reason you should choose thru a casino portal….. you then gain a 3rd-party with an interest that you are treated fairly and most represent 100s.. if not 1000s of players .. so its easy to see why so much more clout is at hand …… to see you’re treated right. Such situations are given more respect when a questionable casinos sees it stands to lose a lot of players ….. instead of just one.
Now back to Nic.
My friend….. there’s no acceptable reason for this kind of crap. I understand you are not to blame… understand that you in fact .. are saying you’ll step in and make sure any players sent thru the aff program are paid……
but you must understand …. we put these casinos on our portals and any player that is in the know…. will leave our sites as soon as they see the questionable casino listed…. get it?
its like putting a poison sign on our sites. Casinos either are .. or are not …. honorable. While I very much think players are much wiser to choose thru reputable portals .. (plug for me here) like mine …..
That doesn’t give the casino the right to crap on those that don’t.
And as I said… it’d be stupid for us to list such casinos. This is obviously a good sized player …. you think I’d want to lose his/her patronage because when they might stop by my site (really tempted to input my link here but won’t lol) …. anyway … seriously … think I want to lose the possiblilty of their loyalty for a long time … because I listed a casino that screwed them around?
I assure you … they won’t look at my site and say .. well I’m sure the aff manager will make sure I’m paid…….
Not chewing your butt… rather chewing the casinos… I think its admirable you stepped up and made the statement you made ….. but you got to see it from a portal owners POV……
be stupid to list any casino that has any kind of questionable behavior.
Hope I have made my point without offending.
@bb1webs 132510 wrote:
but you must understand …. we put these casinos on our portals and any player that is in the know…. will leave our sites as soon as they see the questionable casino listed…. get it?
its like putting a poison sign on our sites. Casinos either are .. or are not …. honorable. While I very much think players are much wiser to choose thru reputable portals .. (plug for me here) like mine …..
That doesn’t give the casino the right to crap on those that don’t.
Yep, I totally agree.
Hi Guys and Gal’s,
First off bb1webs and Dominique, I understand and respect your point of view. Maybe you can see mine;
Does Microsoft have a good reputation?
Does MacDonald’s have a good reputation?
Does Wal-Mart have a good reputation?The answer to all these questions is NO. But then why do people do business with them? Because they provide a service MOST people value.
Reputation is an elusive factor, and if you are looking for companies that will cause NO controversy to anyone, you will miss out on a lot of good companies that are controversial.
Fact is our casino clients provide a service many people enjoy over and over again. Yes, payouts are slow, but what can you expect when people get a 500% bonus? Not everyone wants this, but to the people that do, this is a valuable service. And if they win, they will get every last dime… maybe the payout will take time, but they will get paid.
Now bb1webs, you tell me
“think I want to lose the possibility of their loyalty for a long time … because I listed a casino that screwed them around?”I understand you don’t want to risk it, but as I said, if you sent him/her to our casino clients, I will make sure he or she is not screwed around; others have put this to the test, and things have worked out.
I understand your particular players are probably not drawn by big a bonus, that is ok; everyone is different, but there are affiliates who have players that EXPECT high bonuses and will take nothing else. These are the players we convert well.
If you had/have a site about high bonuses, and send your players our way you will probably do well. If your players on the other hand are looking for fast payouts, then yes, you should send then either to Palace of Chance (which is our casino with lower bonuses and faster payouts) or else where. An affiliate manger can help you, but in the end it is up to you to understand your player needs and provide them with what they want.
So I comprehend and respect why you don’t want to work with us, I just want you to understand we are a good and honest place, but like almost everything in life, we are not for everyone.
Kind Regards,
Nicolas Johnson
GamblingWages Affiliate ManagerQuote:Fact is our casino clients provide a service many people enjoy over and over again. Yes, payouts are slow, but what can you expect when people get a 500% bonus? Not everyone wants this, but to the people that do, this is a valuable service. And if they win, they will get every last dime… maybe the payout will take time, but they will get paid.There’s two solutions for this:
1. Hire more people to scan for “bonus abuse” when someone cashes out.
or
2. Offer slightly lower bonuses that don’t have 10,001 items in the T&C to follow.
Either way, it will speed up cashouts, and make everyone happy.
And think of it this way:
The faster a player can cashout, the faster that same player can put some of their winnings back in.
Hi Winbig,
I understand this concept. But you either have high bonuses and slow payouts, or low bonuses and fast payouts.
Our casinos have high bonuses and slow payouts. The two models target different audiences, you can please both; we don’t aim to, we aim to please the people we target; high bonus, slow payout. This model does work, just that you need the right kind of traffic for it to work.
Kind Regards,
Nicolas Johnson
GamblingWages Affiliate Manager@GamblingWages 132475 wrote:
Hi Guys,
:flush:
I will make sure to get satisfaction to both affiliates and their players, but only to the players of the affiliates. We are an affiliate network and take care of our affiliates and therefore, their players. When we mediate a player payment, it is as a service and as a result of our commitment to our affiliates. We cannot however be held responsible for the casinos decisions regarding players that were not sent via affiliates.
Kind Regards,
Nicolas Johnson
GamblingWages Affiliate Manager.I have been a gambling web master for quite a few years and I can tell you not only as a gambling web master but also as a player ( Not many people write down what portal they used to download a casino and sign up at) Then when they have a problem come back and write the portal owner for help)
There are a few people that do but most dont and that would be the only way a affiliate would be able to know if a person that was having a problem came through there site.
@GamblingWages 132719 wrote:
Hi Winbig,
I understand this concept. But you either have high bonuses and slow payouts, or low bonuses and fast payouts.
Our casinos have high bonuses and slow payouts. The two models target different audiences, you can please both; we don’t aim to, we aim to please the people we target; high bonus, slow payout. This model does work, just that you need the right kind of traffic for it to work.
Kind Regards,
Nicolas Johnson
GamblingWages Affiliate ManagerWhy do you have to have slow payouts because of high bonuses ? In reality this is a stupid answer .
This is just an outside opinion as i do not promote or play at either program ,
