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I’m wondering if your casinos are doing any followup. I’m averaging 3-5 new reals each month, but don’t show any deposits. This has been going on for 6 months now, and I’m confused about these results.
ID: WGS10544
Thanks
LizHi Liz
I can assure you that you that the loyalty team follow up with all open accounts that haven’t gone active. I’ve had a look at your account and the majority of the open accounts that are coming through and not going active are on Mummy’s Gold.
It’s not unusual to have a low open to active conversion at Mummy’s Gold at the moment because of the free spins offer that is running on the casino. A real account is opened for each player that takes the promo but if they don’t win enough during the free 60 minutes, then they don’t deposit to take the funds into their real account.
This promotion has been working extremely well though and I would expect to see some conversion coming through soon as you send more accounts.
If there’s anything else I can help you with please let me know.
Best regards,
Tim
