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[Anonymous]

Haven’t been able to get into Income Access all day today……

[Anonymous]

What I often get is that I can log in, but when I check the stats, an error shows up saying that the site cannot be accessed. Today is another of those days.

[Anonymous]

Hi ellen & peralis

Thanks for reporting this. First, sounds like both of you are experiencing 2 separate issues.

1. accessing the website
2. viewing reports

We’ll get on this on the double but if you could provide more info it would be great.

Ellen, are you receiving a particular error message? Can you try clearing your temporary internet files to see if this alleviates the problem?

Peralis, what report and for what timeframe are you running it for?

Thanks and we’ll do our best to work this out.

Jennifer

[Anonymous]

Jennifer wrote:

Peralis, what report and for what timeframe are you running it for?

Hi Jennifer –

this happens to me when I try accessing the “Quick summary report” and only for this month.

It has happened on various occasions. It can go for days that there is absolutely no problem, then there are 2 or 3 days where I cannot access them at all. (this has been the case since yesterday again.)

The error message I get is:
HTTP 500 – Internal Server Error

Thanks

[Anonymous]

These issues should be resolved now.

There seemed to be a problem when going to incomeaccess.com as opposed to http://www.incomeaccess.com. This is fixed!

Your reports should be running fine now Peralis however if this problem does come up in the future please let the team know, it will help them to fix it

You may have noticed some changes to Income Access over the past few days and its still being worked on. If you do have troubles please try clearing your temporary internet files first and if the problem persists please let the team at Income Access know either in this forum or via email at [email protected]

Thanks
Jennifer

[Anonymous]

hi Jennifer It’s just a plain old “Page cannot be found” error.

This is the link I’ve always used:
http://www.incomeaccess.com/members-login.asp

I tried it on Dean’s pc, the laptop and mine so it’s not a cookies issue.

[Anonymous]

Hi Jennifer…

thanks for looking into this.

Yesterday evening I could access the stats – but today I am getting the same error message. (HTTP 500 – Internal Server Error) so cannot access them again.

K.

[Anonymous]

Ok, evidently we have an issue somewhere. Although I’m not sure when we’ll be able to get this resolved, understand that it will be resolved!

My last day here is fast approaching but the rest assured that the team here will certainly follow through. I trust that you will keep them busy

If anyone else is experiencing this problem please do let us know.

Thanks for your patience Kevin! We’ll keep you posted on this.

– Jennifer

PS. I’ll miss working with you.

[Anonymous]

I can’t access my stats either.

[Anonymous]

Hi

Just wanted to let you know that a permanent solution in place within the next week. Sorry for any inconvenience and thanks for your patience.
The tracking and data are 100% fine, it’s simply the reports that are timing out.

The team will keep you updated.

– Jennifer

[Anonymous]

Jennifer wrote:

PS. I’ll miss working with you.

Me too Jennifer – you have no idea! Thanks for everything!!

[Anonymous]

Ellen,

I just noticed that you had also posted a broken link. Sorry I missed this before. Thanks for pointing this out. We’ll have it fixed. Sorry about that.

For the moment can you simply try logging in at http://www.incomeaccess.com

Thanks Ellen and all.

Jennifer

[Anonymous]

Hi everyone,

In light of the recent issues raised, we will be conducting a database server upgrade this afternoon that will cause a brief period of down-time.

Please note that your Income Access reports will be unavailable between 12:00 pm and 3:00 pm EST. Our apologies for any inconvenience.

As we endeavour to enhance our service, we ask for your understanding and patience.

Many thanks once again for your co-operation and as Jennifer mentioned, please contact us should you expereince any problems after the upgrade.

Kind regards as always,

Sara

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[Anonymous]

Just wanted to let you know, I can´t access my stats either.

[Anonymous]

Hi Waz

It’s Nicky.

We really want to get to the bottom of this.

Can you please send through a few more details on the error message/s you are getting.

Thanks in advance.

Nicky

[Author]

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