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have a player the deposited a bit ago. She got a message that she had to call to authorize the transaction. She, as well as I called al phone numbers and got a busy signal with all. Most casinos have 24/7 support. Apparently, you do not. The gal is seriiously angry and I do not blame her. she is out the $53 for now. She wanted to play now. Not tomorrrow. Not good situation as she just signed up.
Don’t expect her to be back. tyvm for your nill support.
Hi there,
Thank you very much for your message, I am sorry to hear that. Could you please provide me with some more details (what number did you call at what time)? I will investigate what happened with the support then.
Sorry for the inconvenience, I will sort this out and make sure it does not happen again.
Best regards,
Roman
