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Hi there Jeff and Rick,
You guys added Turkish language to Golden Palace, but now many Turkish players send emails to us like “they lock accounts when we try to withdraw and do not respond when we try to contact”
I think this problem is caused if the system takes Turkey as one of “suspicious countries” – That’s okay. But why don’t GP even give response to those individual players?
You’re getting into a new market, translate world’s most famous casino to their language, but do not accept players from that land? Why????
As an affiliate, I’m also losing my depositing players that way…
:sarcasm:
HI there oralish,
Your message has been sent to Jeff and Rick. However, on the basis that these messages are sent directly to me, I have taken the liberty to reply.
Turkey is not on any list with us here at Casino Blasters. We are happy to welcome this new market, and the customer service representatives at the respective casino are doing the same.
In order for us to understand what is happening here more in depth, please send me (Jackie), an email to [email protected] with the usernames of the players who have complained to you. I will find out what happened, and we can take it from there to resolve this.
Again, we welcome Turkish players, and hope they have the BEST online experience gaming with our products. Please contact me soon so we can work together on this.
Jackie
Affiliate Manager
Customer Relations
1-866-225-6909
Yahoo Messenger:
gppoker_jackie
