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I noticed that negative balance has been brought forward. Why? I `ve joined the program on other conditions. :turn: :unhappy:
Alexey.
Hey Alexey
I was just review the forums and saw this – have you received a response? I’ll ask Kamiel to give you a call.
Best
Hi Alexey,
Looking at your stats I have found that you had a player chargeback their purchases in June. As a result of the chargeback exceeding your commissions, there will be a negative balance that is carried forward.
As per our terms and conditions on the website, chargeback amounts that are not recouped in a single month are carried forward until such time that the entire amount has been recovered.
This has been a rule in our terms and conditions for quite some time now, and if I am not mistaken, has been the case since before you joined the program.
I hope that this clarifies this matter for you. Please contact either myself or your personal Affiliate Relationship Manager ([email protected]) should you need more information on this matter.
Kind regards,
Kamiel Mahomed
Affiliate Relationship ManagerThanks for reply. Now I understand why it has been brought forward.
Best regards, Alexey.
