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I think its pretty funny (not in a ha ha way) that their phone customer support has been down for at least 24 hours. I tried calling yesterday and got a recorded message that they will be up in a few hours.
I have some issues (that I won’t make public just yet), that need to be resolved.
Does anybody know if Shaun is still with them?
I got transferred to another AM, not sure if he is still there.
I was told that he was promoted…
I found another phone number for them that is working fine, and the phone number that was temporarily down was the phone number that was in the signature of an email.
Ok since I haven’t heard back from them I might as well speak up as a warning to others (I’ve read that this has happened to other affiliates on another message board).
Basically my account was put on hold and I haven’t received payment for “suspicious activity that might be in violation of the affiliate agreement”.
In case you are wondering the suspicious activity is that my players haven’t generated enough rake for Party.
Each month I make Party poker thousands of dollars but apparently its not enough, and although I am on an MGR they are holding my payments while this is being looked at.
Its been a month and I still havent gotten a response as to when this will be resolved. Part of it might have to do with the fact that my old affiliate manager is apparently no longer there. It bothers me that emails have gone without a reply.
So just a warning to everybody that if your players don’t generate enough rake that Party may withhold payments. (in case you are wondering my MGR last month was high $XXXX).
These aren’t fraudulent players as there is a positive MGR every month, so they are making money off of my players.
Is it my fault that Party isn’t retaining the players in a competitive market?
PartyPartners currently does not offer general Phone Support. However, you can always call your Account Manager directly.
Do write to [email protected] if you do not know who your Account Manager is, and we will be happy to put you in touch. Also let us know the number you were calling so that we can identify where you reached .
Shaun will no longer be handling postings on CAP,
Alison Batchelor
Affiliate Relations
PartyPartners.comShaun promoted!?!?! hahahaha that is funny, I was told he resigned! He was my biggest road block as I was trying to get a campaign started for Party Poker.
Alison welcome to CAP! I expect you should have no problem doing better then what we had previously. I hope you can help straighten out some of the questions that have gone unanswered her for too long.
I’ve been trying to get some simple business cards from Shaun since October. He’s a tool. Always lying and blaming someone else . It was never his fault. He guaranteed me this. LOL
The worst part is I asked my new AM for these cards over a month ago and still haven’t received a reply. Looks like I got stuck with another supreme party rep.
This one’s name is Mark. So far I’ve sent 5 e-mails and heard nothing. Great, just Great.
