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I have recieved an email from one of my forum members. he was sent this email directly from your english harbour property. He already had an account and had deposited and played at super slots .
This email enticed him to deposit by offering him the 150% bonus on his first deposit, so he deposited. When his bonus did not come through he contacted support( I have the transcript of this also} asking about getting his bonus and was told that because he had already claimed a bonus on another casino coins property he was ineligible for a bonus ( which is clearly stated in the T&C’s) .
Clearly printed on the bottom of the email was “You have received this offer from English Harbour on behalf of your account SL0831009053 at SuperSlots in order to keep you up to date on the latest games and promotions available at Vegas Technology Casinos. “
What I don’t like is the fact that this email was sent to him by English harbour knowing full well he would not get the bonus. This has caused him to no longer considering playing at any casino copins property. I wonder how many other players have been duped by such emails and lose faith in your brands. I find this very misleading to the player , not to mention that the the lost commisions for the affiliate who brought him to superslots.
Would you consider taking care of this player and giving him the bonus I feel he is entitled too being the email was sent from you??In this cross-promotion campaign, was the affiliate given credit? How did the link look for english harbour? I would suggest asking your player for the original mail forwarded.
Here’s the link pulled from the email, maybe you can tell me if an affiliate is getting credit.
here’s the email itself
Sign up at English Harbour today and receive 150% up to $450 FREE!
Play over 85 CASINO GAMES including Roulette, Blackjack, Craps, Baccarat and over 45 exciting SLOTS. (including our newest games: Cupid’s Arrow, Magic Carpet, and Black Magic!)
Play over 15 EXCLUSIVE BONUS SLOTS including Safari, Supermarket, X Marks the Spot, The Reel Deal, and Princess Jewels and win great prizes in the Bonus Round!
Play in up to 153 tournaments in February and win your share of a $79,000 GUARANTEED PRIZE POOL! Join us this weekend for our $5,000 “What’s Your Sign” tournament.
Download the Free Software or Play Instantly at the No Download Flash Casino.
Join the 4,000,000+ people who have downloaded English Harbour Casinos since 1997 today!
The red part is the tag, but I don’t know if it belongs to an affiliate, or if it belongs to Casino Coins.
I would hope that it belongs to an affiliate, as cross-promoting without giving the affiliate credit is essentially stealing, and the practice is considered unacceptable by most (if not all) affiliates who work very hard to get those leads in the first place.[CODE]…&2005&&&http://www.englishharbour.com/?c=62727&108EH022608_FebTourn[/CODE]
The red part is the tag, but I don’t know if it belongs to an affiliate, or if it belongs to Casino Coins.
I would hope that it belongs to an affiliate, as cross-promoting without giving the affiliate credit is essentially stealing, and the practice is considered unacceptable by most (if not all) affiliates who work very hard to get those leads in the first place.
@Engineer 155203 wrote:
The red part is the tag, but I don’t know if it belongs to an affiliate, or if it belongs to Casino Coins.
I would hope that it belongs to an affiliate, as cross-promoting without giving the affiliate credit is essentially stealing, and the practice is considered unacceptable by most (if not all) affiliates who work very hard to get those leads in the first place.
I usually add sub-campaigns to all my casino coins links/banners. Last year some time I noticed a real money player from a campaign that was not one I created. I inquired and Nick indicated that is was from a cross promotion. Hopfully that policy has not changed since.
slotplayer[CODE]…&2005&&&http://www.englishharbour.com/?c=62727&108EH022608_FebTourn[/CODE]
The red part is the tag, but I don’t know if it belongs to an affiliate, or if it belongs to Casino Coins.
I would hope that it belongs to an affiliate, as cross-promoting without giving the affiliate credit is essentially stealing, and the practice is considered unacceptable by most (if not all) affiliates who work very hard to get those leads in the first place.
I usually add sub-campaigns to all my casino coins links/banners. Last year some time I noticed a real money player from a campaign that was not one I created. I inquired and Nick indicated that is was from a cross promotion. Hopfully that policy has not changed since.
slotplayer
Well no reply to this thread or my emails. HUH!!
Nick, can you please comment on this thread? :wavey:
Yes we do cross promote players FOR affiliates, as we have always done. We do not steal your players, we take players who have stopped playing at one casino and we push them to another one of our casinos, keeping affiliate tagging in place, to help YOU make more money off a dead player.
Belgamo, I have NEVER received an email from you, not a PM, nothing.
The account in question was sent the email by mistake, as he had not played at Superslots for a certain period of time, making him inactive at Superslots; however, he had previously deposited and played at English Harbour and already got a bonus and thats why he didnt get another bonus.
I hope this explains this situation and if anyone has any further questions let me know.
