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Hi,
It’s already Mar , and I havn’t received the earnings for Jan , I tried email you , however,your email [email protected] seems doesn’t work.Just received this email,
Hi there,
It has come to our attention that some of our valued affiliates have not received their affiliate payments for January.
We had sent an email earlier last month requesting some information to allow us to process your payments and where we have not received any information back payments could not be made due to the changes in the USA.
As you all know Neteller is not an option in the USA any longer and since you are not required to enter a country when you register we had requested you let us know what country you are in so we could use Neteller where possible.
We had setup Epassporte as a new option, however they stopped accepting this kind of transaction recently as well. Presently we can only offer Neteller and Click2pay for those outside the USA and wires for those in the USA (with a min. amount for transfer).
I apologize to those who did not receive the email but it was sent through a new server and there may have been issues we are unaware off.
Please email us and adive your country of origin and if you are in the USA and are due commissions please email your wire information. You are all very important to us and we assusre you there is no problem with your payments, however we have had to make some changes to accomodate the changing environment and this has caused some delays.
We will process all commisions due early this month to accomodate the January payments that may due etc, so please get us the info as soon as possible so we can get it into our system and processed for you.
We are hoping to work with you gusy to grow things again with us in the areas we service and would appreciate any input to help achieve this!
regards and thanks
Manager
I can’t send email to [email protected] .at this time, it doesn’t work.
I just sent you a PM , please check it ,
Thanks for your reply.Hi there,
i am not sure what is going on with your email as I have not had others with issues that i know of and manager@bingoroyalty is definitely working as i have received several replies to that email i sent earlier. i did not get any PM from you either which is very very odd?? can you please email me your affiliate ID or post it here if you cant email so i can check your account.
Thanks and regards
Manager
BingoRoyalty wrote:Hi there,i am not sure what is going on with your email as I have not had others with issues that i know of and manager@bingoroyalty is definitely working as i have received several replies to that email i sent earlier. i did not get any PM from you either which is very very odd?? can you please email me your affiliate ID or post it here if you cant email so i can check your account.
Thanks and regards
Manager
Hi,
I just sent you a PM , please check it ,
ThanksPayment Received !
Thank you !I am happy for you Bingo .
I am still waiting on Jans payment myself and don’t get much of a response to my emails .Dianne,
I am surprised at your post. It too a while for us to sort out the Swift code issue so that we had everything we needed in order to process your Wire payment.
I emailed you back last week to let you know that I would initiate a trace on the wire that was sent as promised. Please understand that I have to wait for gthis information and confirmation from my accounts department before i can respond to you.
I am sure you can understand that we would never not pay this amount to you especially since we have been working together for a long time, without any payment issues, however with the change to wires etc, due to Neteller, it has caused some delays and setup issues as we gather the information needed and send the first wires etc and wait to see that they are received.
as soon I have the confirmation I will advise you, if there was any other way to get the funds to you ie click@pay we would have done it a while ago
regards
Manager
I understand that. Saying it will be looked into and then nothing for over a week again is too much . This is Jan payment . It is now the middle of May . My emails were ignored for 2 months . I just want this settled.
Any update?
I just checked our emails . You had stsaed on May 4th the trace was being done . I am sure you have heard something by now?Hi there,
As a matter of fact I am in the accounts office today sorting out a couple payments that have not been received. I have just confirmed that some have been returned to us, yours was one fo them. Please confirm your wire info to me again Via email. I belive the problem is the swift supplied. it needs to be an 8 character string including letters and numbers. please confirm this with your bank and advise so we can complete this for you.
regards
Manager
Hi guys, not sure if this is any help but where I am from, Massachussetts(US) our banks dont use swift code, they just need your routing # . You can still send it with out that code.
Had this problem before, where it took forever to see my payment thru a different casino.
Good LuckAwesome Stemat!!! I am in Mass too , neighbor
. I thought that my bank was nuts when they didn’t know what I was talking about a swift code . Last time I talked to them they gave me another number . In any case I gave the manager my bank and routing number so hopefully this will be all set now .
Thanks.Thank you Stemat! That makes sense is possibly why we had issues before, I was unaware that certain states have different requirements etc and since most of our payments in the past have been via Neteller etc we had not run into this.
Howdy neighbor silkprint….
Back@yaYou all are so welcome. I just know as dealt with same situation for months going back and forth with a different casino. It finally worked out and I was paid.
My bank also told me if anyone says telld me I HAVE TO have one, there wrong and if they had a problem with it to call them.
Cheers and good luck.
