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Hi All,
The thread topic is the inflated clicks/downloads and we are working together to sort that out. Again, all players are being tracked/credit/money given as expected.
Not really sure about the comment ‘re: emailing your players’? You are going to email them to see if they clicked the download button several times? If you are concerned that your tracking isn’t working or you’re not getting credit for players … join up, test it … if there is a problem I want/need to know about it as it is obviously different than scope of the inflated clicks/download issue.
Also, this issue is NOT specific to casino rewards, I know of multiple casino affiliate preograms who have the same issue. It’s not as simple as just comparing IP addresses against known bot ip addresses. If we did something like that on every incoming click the overall user experience would be degraded as it would simply put: really slow things down and lower conversions due to slow load/redirect times.
Finally, it’s not my place to tell you how to run your business, but remember, the goal here is for everybody to do well – both the casino and the affiliates. If something isn’t working and you are willing to try and sort it out … this is the place. The more money our affiliates make, the more money we make … it’s very simple, we want and need you to succeed! Point being, that I really appreciate the affiliates who come in here to be constructive and try to sort out any issues.
Hey Ryan and Affiliates,
CR is a consistent producer for me and I’m happy with the program. BUT I think it would be a big plus to know what’s real in my stats and this is why I was prepared to make the changes. I realise that CR will be working on the software and making efforts to straighten things out; however, I always try to help myself, if possible, so we’ll see if it works out.
Sorry Ryan, I don’t use any of those fancy coding methods – just plain old html raw code in Notepad – three sites and working on a fourth – which is about all an old lady can manage full-time.
If you get a fix, please post it so we can all enjoy the benefits.
Thanks for the encouragement
ntaus
Geez Ryan,
I didn’t realise you’re an Aussie – so am I! I’m an expatriate living in the US but my home town is Darwin and I got my first two years of college in Sydney – used to be a fun town.
That’s nice…
ntaus
Hi Ryan,
The thread topic is the inflated clicks/downloads and we are working together to sort that out. Again, all players are being tracked/credit/money given as expected.
I know you’re gonna take this wrong so I’m going to apologize in advance for not being able to express myself less abrasively.
How do you know all players are being tracked/credit/money given as expected? Have you run any tests? “…as expected” indicates to me that you compared numbers and since the numbers are higher then everything must be ok.
If the stats that track clicks/downloads don’t work properly, then it is only a natural progression to take that concern further as well.
Sue
Hi All,
@axl]I don’t recall where it was, but I remember not that long ago hearing a story about just that testing with real players and the results were not very good. If I recall correctly about 60% of the players registered in the stats and of those none registered correctly with regards to their actual wagering amounts.[/QUOTE wrote:
If you or anybody else can recall where it was please forward me the details of said test and I will happily investigate. If there is any issues with our program we want them sorted out ASAP.
axl wrote:I also agree with you Siouxzee their tracking issue has nothing to do with bots thats just a handy excuse! As always you should use your own judgement though if they make you money push em’ if they dont can em’Again, there is nothing convenient [or handy] about me spending my day investigating on our end and then posting in the forums trying to help affiliates understand the situation.
If affiliates don’t make money with us why would they continue pushing us? I guess you don’t have to believe me, but this company has been in the game since the beginning and the affiliate community is obviously very tight … doesn’t make much sense to me to make a few bucks this month to shoot ourselves in the foot for the rest of time.
I do agree with your statement about do whatever works for you. We have affiliates with 1:40 conversion ratios making well into the 5 figures/month and growing month on month. Obviously that traffic works for them and us. Does that mean we’re perfect? Of course not … is there room for us to improve? absolutely! Are we doing that as we speak? YES! [watch out for early 2006] Thanks, in part, to feedback from affiliates and threads like this one.
I personally do my own internal tracking for clicks casinos. What is see is aprox 1-3 download is a registration. So if someone did have a hundred downloads you would think some of them would have some registrations.
As far as clicks inflated by bots, they probably are. The downloads is another issue. It is possible people are clicking a couple times on downloads do to service pack 2 and active x problems.
Siouxzee wrote:Hi Ryan,
I know you’re gonna take this wrong so I’m going to apologize in advance for not being able to express myself less abrasively.Hi Sue,
First of all, I don’t take any of this personally. I am 100% honest with all of you and always out for the greater good (regardless of whether you choose to believe me)… so I sleep just fine at night
If something is wrong you all know I want to get it fixed for both of us (Affiliates & CasinoRewards/RewardsAffiliates).
Siouxzee wrote:How do you know all players are being tracked/credit/money given as expected? Have you run any tests?Yes, tests are constantly run.
Siouxzee wrote:“…as expected” indicates to me that you compared numbers and since the numbers are higher then everything must be ok.That’s not a test to me. That’s something a highly uneducated person may try to pass off as a test to a group of sleeping monkeys – hoping they wouldn’t notice. I am not highly uneducated and you are not sleeping monkeys … [ a bit of a random analogy, I agree, however about as random to me as your quote above as it is simply equally as far from the truth. ] … no offense intended, honest. Point being that you will never have to worry about me trying to pacify you guys with horse$h1t.
If I don’t know the answer, like with the inflated clicks/downloads issue we are discussing I will say I don’t know the answer, let’s look at this and try to figure it out.
Ryan,
I’m not unfamiliar with software testing/support and for the most part, until a potential problem is identified on an established system, there would be no reason to assume that everything isn’t working just as it should be. However, once a ‘potential’ problem is identified (not an isolated incident), certain actions should be taken to try to recreate and eliminate or discount the problem. I’m not insinuating that you personally or professionally are a crook. I just want to know that these concerns are taken seriously and have been tested and eliminated. Something a little more than assurances from DP that everything is working ok. That’s all.
Sue
while I am not taking anbody’s side on anything, I couldn’t help but say that I am always amazed when people accuse a program of something and they had never once, themselves, ever done any testing to see what’s what?
while I admit its much harder for an established aff such as Krystall to do testing (simply because she’s got so many damn players how could you ever track one? sorry kid, but its the truth. Wish I had that problem)
On the other hand its fairly simple for the newer affs to do testing and you are the ones that will be able to track the most efficently simply because you won’t have as many other players in there playing to water down your results.
So with that in mind, and I have no idea whether some of the accusers in this thread are big affs or newbies; but if you are newer to OG; I suggest you spend a few dollars and have somebody go thru the process and test out the places you are listing. Both for your sake and the players sake. See what your results tell you.
Then when you are armed with first hand knowledge of a situation you can come into a thread and not just throw around accusations.
What works best is exact information. I know that is hard sometimes to supply, probably better than anyone. But it IS doable and if you wait and hold your tongue until you have something tangible then it not only makes the problem one which is solveable, but it also greatly adds to your credibility amongst the community as opposed to coming in and say “and then I heard ….”
my 2 cents.
Ryan wrote:I am 100% honest with all of you and always out for the greater good (regardless of whether you choose to believe me)… so I sleep just fine at night
If I don’t know the answer, like with the inflated clicks/downloads issue we are discussing I will say I don’t know the answer, let’s look at this and try to figure it out.Having met Ryan and having spoken at length with him, as well as having been an affiliate at Rewards for going on 5 years or so, I definitely believe the above to be true.
Siouxzee wrote:I just want to know that these concerns are taken seriously and have been tested and eliminated. Something a little more than assurances from DP that everything is working ok. That’s all.I am just getting to know Sue slowly a bit better, and I do know that she is an upstanding, conscientious and intelligent person. I am sure Sue is throwing around any accusations just for the heck of it.
bb1webs wrote:I suggest you spend a few dollars and have somebody go thru the process and test out the places you are listing. Both for your sake and the players sake. See what your results tell you.This is always great advice. It should apply here also. Have a friend or a player known to you click on your link, download, register and play and tell you just how much was played, won, lost etc. I do this regularly.
BTW, last time I looked Casino Coins had the same problem, and I believe there are threads in their forum addressing this identical issue.
Well I half agree with Dominique & BBS1Webs
Yes, you probably should take the “caveat emptor” approach to all affiliate systems, generous claims and theoretically actually test them out. after all it’s your future income stream.
On the other hand, the Casino/Poker room is a commerical enterprise, CAP approved and running around as a functioning business.
Surely it’s not too much to ask that the affiliate system actually functions error free, without bugs that are constantly being raised by affiliates?
—
Look, I know that the problem (assuming that there is a problem) will not be easy to sort out. It will be something to do with operating systems, browser versions, cookie settings, proxy servers, and the myriad of different ways that people use the internet.
But I think that’s also my point.
An affiliate cannot “test” all those variations. A proper test schedule, even with those 4 items probably comes to a total of 30 different items, and a testing matrix of over 1000 combinations.
An affiliate cannot test that. IF you didn’t test all combinations then YOU haven’t really tested it either.
:devil:( BACKGROUND :
My day job used to be running an IT shop for a major bank, with some internet applications. Computers only seem simple.)
Hi All,
Dom – I’ve been chatting with Sue for a while now and agree with your take. I do not mean any disrespect to her, just defending that we DO NOT say we’ve tested and all is fine just because the bottom line is greater than before. We really do test!
Gooner – I agree on all points. We do lots of tests, but there’s always more variables when you’re working with the internet or other distributed apps.
This is always great advice. It should apply here also. Have a friend or a player known to you click on your link, download, register and play and tell you just how much was played, won, lost etc. I do this regularly.
I agree with this practice, and regret that havent done this with CR players, so I cant argue my inflated downloads, registrations and no players. I have down this with now 4 affiliates though, and I have none. I helped them build their sites and sign up for their affils. It was 3, but in November I did another…even signed him up myself to be sure.
Do I expect that I have players missing if I show 0/4 affiliates that I know have signed up thru me …..I sure do.
Ryan, we worked on this, you responded that I didnt have any…I know full well that I do !
I can accept that any company has problems from time to time, and I bare with it…so what do we do to resolve these issues?
Here is the link to the Casino Coins thread I was thinking of…
http://www.casinoaffiliateprograms.com/bb/where-s-the-players.7156.html?
I also remember other programs having this go on periodically, but don’t remember which. I remember Coins because it affecterd my stats too. It affects my stats at Rewards too, but I see my player activity as being correct. Just a lot of winning players this month – it’ll probably reverse next month as usual.
Do not take this personally Ryan but your tracking program is corrupt. I have had hundreds of downloads, clicks ect.. Now you may blame it on something like a bot doing a download but to be honest this is the biggest piece of nonsense I have ever heard. I know what bots are up to and they do not go around downloading casino sites.
Again, Ryan I am sure you are a man of integrity but a half baked tracking program just doesn’t sit well with me. I have to know what is going on with my site and my affilates. I would like to see the problem fixed.
One day zero clicks 10 downloads How can anyone operate a business this way? Good for CR bad for the people promoting CR. I have sent in a few emails a few months ago and was told the problem is being worked on.
Before I go, a bot could give a click maybe? then a download. But a bot cannot just download before clicking. But then again I don’t believe bots have anthing to do with it. greek39
I have been doing my homework.
