Hello,
I’ve just arrived at our head office in Manchester, and have spoken with the accounting department. They have confirmed that your payment was remade to the other email address you provided me on Monday January 14th. Please check your account again, and let me know if you have received it.
I apologize for the delay, but I was travelling to the UK for the past couple of days. The first thing discussed when I arrived was your payment. Please note that we have updated our files and there should be no issues moving forward.
Thank you for your patience with this.
All the best,