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Yes Mainstreet is a professional group. So it Club World.
What is it that makes Tom’s email “nasty”?
Every email that I’ve ever received from Tom has been completely professional and thorough. I’m sure this situaton isn’t pleasant for you or them.
Did you not know that Aladdin’s Gold was part of the same company as Club World when you played? All things considered, I don’t think I’d deposit and play at a sister casino to one I once had issues with.
Tom, the “Manager” at Clubworld continues to make accusations and has never backed that up with actual proof. I have asked him to forward documents and proof of the things he states and has not complied. Additionally, Martyn the clubworld affiliate, appeared genuine when she tried to intervene and said it’s best to talk and work this out. Her intentions may have been good, but when there is poor, unprofessional management in any operation who is not willing to communicate other than email, that will eventually ruin any good business.
Their only chance of long term survival is if they have an excellent product. If the US regulates this industry, places like Clubworld casino will find their fate. They pay their players only if they want to and the US players will have many more options. In a regulated environment, Clubworld will not be able to operate as they presently do.
debbiek;202680 wrote:Additionally, Martyn the clubworld affiliate, appeared genuine when she tried to intervene and said it’s best to talk and work this out. Her intentions may have been goodetc. etc
Sorry, i know there’s a serious issue behind this thread but this is just too good to be true :roflmao::roflmao:
Well done Martyn, Go girl!
Regards to chargebacks; we know you have charged back with your eWalletXpress and your Credit Card. You have done the same at other casinos and have been banned from Casinomeister for precisely this reason.
We attempted to arrange a convenient time to call you but did not receive any reply, but instead you post on the forum saying that Tom didn’t call. We need to concentrate now on the genuine players that need our help and want to play with us and with this in mind we consider this case closed. If you would like to speak with Tom, please call our toll free number available on our website, during UK business hours 9am-5:30pm, and I am sure if Tom is available he would be so happy to help.
Mr Martyn BeaconWhile somebody quickly changed this thread from “ClubWorld does not pay winnings” to “Clubworld Resolved”, it was not done by the original poster which was me. This issue was never resolved and this casino never attempted to arrange a time to contact me. They still owe $4300 and kept my $500 deposit. Additionally, they never provided any written support from their processors showing any chargebacks made to their casino from me.
They simply closed the account, kept the deposit and winnings and hope everything will go away. This is far from a reputable company.
I do alot of business with another RTG casino (who does pay winners) and communicated the situation with Clubworld. The manager wrote me and stated “It really does bring down the legitimacy of online gaming when these casinos operate in this way”. There is no regulation and the software provider does absolutely nothing to intervene. The Clubworld group of casinos is the most ruthless, cheating and unprofessional groups that I know of on the internet. While they line alot of people’s pockets with commissions, they simply steal and accuse players without support or evidence. Eventually, in a regulated environment, this group of casinos will not survive due to their underhanded tactics.
American Express may be vey interested in knowing that their credit card is being used to fund online casinos. Description of sale is “internet sales” as money is laundered from the processor to the casino. US Attorney Generals office could find this of interest as well particulary with UIGEA still law.
Debbiek it seems to me, I may be wrong but I don’t think so, that you have a big gambling problem. Instead of putting blame on other people for your bad behaviour you should seek some help for yourself.
The problem is not with the casino group in question but with you. :hattip:
@debbiek 203319 wrote:
American Express may be vey interested in knowing that their credit card is being used to fund online casinos. Description of sale is “internet sales” as money is laundered from the processor to the casino. US Attorney Generals office could find this of interest as well particulary with UIGEA still law.
If there was ever any doubt about debbiek’s character, I believe she’s proven herself with the above paragraph.
Debbiek–YOU knowingly used your American Express card for online gambling purposes. Now, because you cannot take responsibility for your own actions, suddenly you want to let American Express know that ‘the wool is being pulled over their eyes,’ so to speak? And how will that pan out??? In another chargeback???
Let’s take a brief walk down memory lane, shall we?
Debbiek complains that she’s been unpaid by Club World. She denies anything having to do with making chargebacks. Martyn and Tom (Club World’s AM and casino manager) get involved, yet Debbiek does not follow through with Tom. When the question is posed as to why she hadn’t contacted Casinomeister regarding this matter, she never responded. I suppose that shouldn’t be much of a surprise, as Debbiek had already been banned from CM due to what???? Oh yeah…those pesky chargebacks!
Debbiek–it’s really time for you to take responsibility for your own actions. Nobody told you to gamble. If you have a problem with gambling, get help.
BTW, debbiek…do you use that same American Express card at that other RTG casino you mentioned previously? Or is it only an illegal transaction when you get caught out on your own stuff???
I said I wouldnt post on this one again but hey ho, I’m here again.
After some minimal research using my friend and your friend, Google, we also found posts in further forums and sites relating not just to us but just about every other casino out there that are apparently rogue and underhand.
Debbie, I believe you just soiled your own thread with your threat of letting American Express know about your online gambling activity at ClubWorld and all the other casinos that you havent been banned from or the ones that you class as rogue.
You still have Tom’s details from the email I sent you, as I see it the ball is well and truely in your court.
Bye for now. :hattip:
You didn’t send any details Martyn and from the various emails i received from both you and Tom, you indicate that you are not willing to work this out and continue to make false allegations. As I said, if this was EVER taken to a court of law, you would lose as Clubworld has not once proved in documents or anything from their processors that there were ever any chargebacks to their casinos. I know that because I always used a bank checking account and have the evidence.
I can list here a number of casinos that I play at who have always paid. CasinoTribunal.com has the following to say about Clubworld and has listed them as not recommended online casinos.
“The group of Club World Casinos offers fine services but has never been able to gain our full trust. Their software provider as well as their gaming licensor Curacao/ Netherlands Antilles do not offer professional player dispute services, which is why we do not see enough safety for players of the Club World casino group”
That is indeed the problem with Clubworld..there is no professional player dispute service. They just decide to keep your winnings, deposit and close account. Anybody that represents this casino either works directly for them (e.g. Manager) or is a biased affiliate. There should be a objective mediator to resolve these issues. None of this would ever have happened if things were handled that way.
debbiek;203392 wrote:You didn’t send any details Martyn and from the various emails i received from both you and Tom, you indicate that you are not willing to work this out and continue to make false allegations.Debbiek, you just said that you’ve received emails from Tom, so you obviously have Tom’s details to communicate back to him.
What kind of games are you trying to play?
Not to mention, you can pick up the telephone and call Tom.
Are you honestly saying that you’ve never made a chargeback here or to any other online casino, never started chargebacks, never threatened chargebacks, never negotiated to get something your way by your continuous threats? Are you really saying that you’ve only been a depositing player that has had no other situatons out of the normal, and you’re just being picked on?
I’m not buying it.
Especially watching you make such a big stink about Tom not communicating with you and Martyn not sending you Tom’s details, and in the same breath you tell us you have received various emals from Tom and Martyn.
How can anyone be on your side when you’re obviously not being completey honest and forthcoming about your history here?
debbiek;202365 wrote:Also, I play frequently at many of the Mainstreet group casinos. They have always paid and never used an excuse that I had a history with Ewalletexpress and because of this they will close my account, keep deposit and not pay winnings. That is the difference between “reputable” casinos.You say Mainstreet casinos are reputable and stand apart from Club World which you say is not reputable.
You quoted what casinotribunal.com said about Club World when in fact it was their software provider they really warned against. Not so much Club World itself.
You think casinotrubunal.com is such an authority, and credible site. So why would you say Mainstreet is reputable? That’s NOT what casinotribunal says at all.
Quote:The “Mainstreet Vegas” group of online casinos has a customer support problem. Customers must wait days for responses to emails and sometimes they never receive a reply.This is already a very bad sign but besides this negative aspect, their group of Real Time Gaming and Playtech software based virtual casinos is licensed in the Kahnawake Gaming Commission, which makes it almost impossible to deal with them in case of a dispute.
Mainstreet Vegas pays its players nicely, but many Playtech and RTG casinos have unexpectedly caused problems in the past, so please enjoy good gambling elsewhere!
I believe Mainstreet IS a very reputable group, just like Club World is also very reputable.
Obviously the site you’re using for reference does not agree with your views at all. In fact, just the opposite.
It’s great that every single post besides mine are coming from affiliates of clubworld casino. You don’t bite the hand that feeds you because losing players are what you’re hoping for. If I lost my money, clubworld would gladly have taken that and nothing would be said. The problem started when I won.
If the US regulates online gambling and provides licensing to those who deserve, most US players will abandon the RTG sites for the reasons I explained in my last post. I only play at them because there is very little choice for US players. If there was any way that I could litigate this case I would because Clubworld has no proof. I should not have to call them or negotiate as they accepted the deposit, congratulated me, authorized the paperwork and then decided not to pay. I am not going to repeat this again as there is not one unbiased person in this thread. Places like mainstreet group should not take 3 weeks to pay a winning player, but this is the kind of thing US players have to put up with in the current environment.
This will all change when the market changes for the US. Hopefully they will also implement a devise for mediation to protect the players other than the casino manager. Clubworld casino handled this situation very unprofessionally and never made any contact by phone after giving them home and office number. They are the ones in contract violation as they accepted payment for service or goods and then committed fraud by keeping payment and winnings.
OK I’ve followed this thread, and I’m working for a competing group. I am not an affiliate of ClubWorld. I don’t work with them in anyway and they do not pay me for anything.
Debbiek with everything that Martyn has said, including the CM banning for chargebacks and judging by what you are saying, I’m also finding it hard to believe you.
If this was occurring at one of our casinos, I would do the same.
Personally, I think you should just make contact. Coming in here and arguing over and over again that they have no proof is not going to help anyone and it’s just making everyone frustrated.
There are two types of complainers.
The first is someone who complains to resolve an issue.
The second is someone who complains for the sake of complaining, and at this point in time, you are looking like the second because people have told you to call, but you don’t. You just keep posting and whinging.
Make the call. It’s free. Then when you’ve made the call and it can’t be resolved, post here. People will be more willing to listen to you if you have tried your best to resolve it.
Noone likes a whinger.
debbiek;203397 wrote:It’s great that every single post besides mine are coming from affiliates of clubworld casino.Who did you expect to reply to this thread? Other players? LOL
This is an AFFILIATE FORUM. NOT a player forum.
debbiek;203397 wrote:You don’t bite the hand that feeds you because losing players are what you’re hoping for. If I lost my money, clubworld would gladly have taken that and nothing would be said. The problem started when I won.Are you sure the problem didn’t start a long time ago when you requested chargebacks at CWC like Martyn said?
You still did’t answer my questions in my previous post about your past. You just keep mentioning ‘proof’. Do you really think it’s that difficult for a casino to prove past banking history deposits/withdraws, wins/losses, etc.
debbiek;203397 wrote:Clubworld casino handled this situation very unprofessionally and never made any contact by phone after giving them home and office number.I tell ya, if it were my money I wouldn’t sit around posting on forums how it’s their responsibility to call me, and spend my time posting on forums. I’d have picked up the phone immediately and would have called at whatever time of day I had to in order to straighten things out. Given the fact that your past is lily white as you want us to believe.
No matter how many posts you make here, it alone will not resolve things to your satisfaction. If you have a lilly white past with Club World, then why not just pick up the phone and stop finding excuses to blame everyone else?
