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I got this email explaining a $200 chargeback and was told the poker player did a chargeback for exactly $200 and the whole amount comes off my end. Is this normal? I was under the impression that only a % comes off the affiliates end, not the whole thing, or am I wrong?
thanks in advance!Hi there,
The fraudulent reversals are chargebacks. The chargeback amount is $200.00 and it is not a percentage of anything…It is the actual amount that one of your players charged back.
As at today’s date: your account is negative…following this calculation:
Chargebacks: $200.00
Revenue before chargebacks: $194.54
Revenue: -5.46Regards,
ClaudiaThat does seem unfair, you would assume $70 would come off of $200.
WoW so its the affiliates fault the chargeback occurred and they will be responsible for the entire thing?
Yet if that player had lost $200 you only get a % ?
Thats a crock of you know what!
Course I understand it and I think thats the way they all work?
Yep, and the first month we signed up with CB we had like $500 in chargebacks and didn’t make a dime for months. Since we really only promote the poker, it’s slow to build as you all know.
Now I’m thinking the same thing happened then, I just assumed it was a % of the chargeback not the whole thing.
I’m waiting for a reply from Claudia, will post it when I get it and will then address it in their forum here.
That is absolutely unfair and should not be tolerated. My understanding is that they would track the revenue that you earned from that player and deduct that amount as a chargeback.
I am quite sure that the large players behave in this manner and treat us fairly but I would be interested in hearing from others.
Brian
It used to be a huge scam – affiliates get friends to play and then charge back. Affiliate gets paid, friend has money back, perfect scam.
It was so pervasive, some of the more mature operators still harbor a distrust against affiliates in general because of it.
So programs started charging all charge backs to the affiliate.
Today you have to check with each program to see what they will do. It varies.
Just got this after questioning that last email:
Hi there…
I had the information and procedures verified and you are indeed correct…My explanation is valid for the casino downloads but not for poker…With regards to poker, you are not penalized with the whole chargeback amount but only a percentage.
Thank you for your patience,
Claudia
Casinoblasters.comSo my first question is
1. They do this in the casino now, not the poker??
2. Is the $200 correct or did my player actually deposit $800 so the $200 is just my percentage….Well they’re now saying that we only were charged back a % of the players deposits……….I just have no idea what to believe now.
Lol!
Confuse and conquer!
Well, just got this so YES they do charge us the TOTAL amount of chargebacks in the casino accts.
Yes that is correct. Casino accounts deduct the chargeback amount in total.
Ok, so it is a percentage in poker and the total in casinos.
I can see a percentage – the percentage you receive in commission – but not the total. That is unreasonable in my book.
Yes, agreed and I’m just now going to post in their forum here…
