Well, my initial problem was that I needed more information to assess the issue. I’m generally very suspecious when it comes to charge backs. I need more information than “one of your players made a chargeback of $6000”.
This has lead to my second problem, namely that they have ignored me for a month and posting here doesn’t even seem to help.
Also: They told me that the issue about that they forgot to deduct charge backs from all affiliates in most of 2007 was communicated out to all affiliates that were affected. Has anyone been notified about this, because I know I haven’t??