Finally was able to reach casino support and they responded:
Ahoy There Louis,
Thanks for your email,
I believe that the Affiliate Webmaster Support Team and iSpye are offline until Tuesday night as their server is under maintenance.
Please try again tomorrow as I am sure that everything will be up and running again as usual.
If there is anything that I can help you with then please just let me know.
Kind Regards
Montague
The Captain’s Crew