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I won at this casino after meeting the playthrough requirements and requested a withdrawal. They denied it saying I had not sent in verification docs which I did. I called and then they said that I had not met the wagering requirements…I informed the idiot working there that their own software keeps a running tab of everything and you cannot even attempt to withdraw until the requirements have been met. He said I needed to speak to Christine…and she never seems to come to work…or she just left…by the way, this is all over $300.00. STAY AWAY FROM THEM!!!!!!!!!!!!!
PS I logged into my account and they put the $300 back but say that now I have to play through $1450. WHAT A BUNCH OF CRAP!!!!!!!!!!
Hello! And welcome to the forum. This is a great place!
I will be the first to side with you on this issue should all evidence prove correct. I hate to sound like I am questioning you, but I see that you just joined this forum today – and that this is your first post.
May I ask the following?:What web-site do you operate?
What coupon code did you use when playing here?
Did you go through an affiliate when you signed up?
What were the wagering Req. and what game(s) did you play?
Are you an affiliate of Gambling Wages?I am sure this will get cleared up for you here.
I don’t run a website. I just happened to play a Cirrus Casino and got screwed. I have no reason to lie. Everything is just as I said in my post. This is a forum and I had something to say so I said it. I have tried dealing with them but they are giving me the runaround so I feel like I should let people know about my experience. Am I wrong or is this the purpose of a forum…for people to come and discuss things or express their opinion or experiences? Anyway, here are the answers to your questions…why don’t you contact Cirrus and question them…they seem to always say something different to me each time I talk to them…and Christine is never there….or she will in right back…or she just left…or she doesn’t work today.
What web-site do you operate? NONE
What coupon code did you use when playing here? BG3002
Did you go through an affiliate when you signed up? NO
What were the wagering Req. and what game(s) did you play? 20x…their software keeps a running tab and no withdrawal can be made until that has been met…as I said in my original post! I played the new slots,
Are you an affiliate of Gambling Wages? NOThis is an affiliate website, for people who affiliate with a variety of online gaming places.
Since you are not an affiliate, and you are not looking to contact an affiliate who promised and failed to take care of you, this isn’t really the place for this.
Most of us visit http://www.casinomeister.com regularly to find out which casinos have a lot of complaints lodged against them.
That is the site you need to go to. Casinomeister has a “pitch a bitch” section where you can file a complaint.
You can also go to the OPU http://www.onlineplayersunion.com and post your complaint there. OR to http://www.winneronline.com . These are all player boards that are well known to attempt to solve such problems.
Here our contacts are affiliate managers, not casino managers, and it’s not a forum equipped to deal with your complaint.
It is however quite possible that helpful people may contact you privately in the PM section. I hope you solve your problem at one of the above player boards on in your PM section here.
OK…excuse me. I won’t post here again! Thank you for the information
I hope you don’t misunderstand – no problem with posting here.
I have a feeling come Monday you will find some messages in your private mail here – make sure you don’t forget to check.
Good luck!
No problem…thanks for your help and information though. I REALLY appreciate it. I just didn’t really know where to go as Cirrus is avoiding my phone calls and not responding to my emails. I am understandably frustrated.
Pitch a Bitch with CasinoMeister here: http://www.casinomeister.com/problems.html
He has a backlog as far as I am aware, but he is by far the best person to help you regarding your problem cashing out at Cirrus Casino. It is also worthwhile joining the casinomeister forum also.
Well, I don’t know what happened but I just received an email from Cirrus saying my withdrawal request had been approved!!! Thanks everyone for all the advice and suggestions…hopefully I’ll actually get my money. They also locked me out of my casino account!!! LOL If and when I do, you can bet I will NEVER play there again…sad though because I really like their slots. My username at the casino is rshelton13… I looked at casinomeister and Cirrus is on their list of “Rogue” casinos and he says don’t even bother to see if they can help with casinos on the rogue list because they obviously have problems and would basically be a waste of time. Hopefully everything will work out ok…but regardless, I really appreciate the fact that everyone has been so helpful and full of information. I’m really new at playing at online casinos and this situation has really left a bad taste in my mouth! I previously played and won about $1100 from First Web Casino and they were so WONDERFUL….I just assumed all casinos operated as well as they do. I’ll just stick to them and their group.
If you like Cirrus slots you can check out some other RTG casinos.
There are some with great reputaion and some without..smithr94,
As I told you in the PM that I sent you, I would look into this for you.
I just spoke with the manager earlier today and you will get paid.
I am not taking sides.
I am glad to help you but…
I am, however, interested in the entire truth.
It is only fair to tell both sides of this story, however. You have told your side on this forum.
Here is the Casino’s Side of the story:Hello Bonusbud,
Player made the deposit on January 21st, she won $300 but, she kept on depositing and using bonuses which is totally against our rules…
“If you request a bonus or use a coupon while having a pending withdrawal or balance, and without previous authorization, the winnings will be forfeited on all the successive deposits, and your deposit will be returned.” (http://www.cirruscasino.com/casino/terms.shtml)
For this reason we were supposed to send her only $30, which was her original deposit for this offer, however, we decided to give her the benefit of the doubt.. I personally e-mailed her and asked her to contact me so that we could fix this… she never responded to my e-mail or even my replies to her multiple insulting e-mails…
I have now taken the decission tojust send back the $255 total that she has deposited at the casino so far, as well as close her account for good… if she cannot stick to the rules and then she blames and insults us when she does something against our terms she does not belong here…
….In short, the conversations I had seem to indicate that the casino needed to speak with you to clear up your issue and explain the situation to you, but you were not listening to what they were saying or were unresponsive to their attempts to contact you via Email.
In most Cases, Cirrus gets complaints like these from players who have broken the rules, but do not understand that fact or are upset that they are being enforced. You deposited first and lost, you won on your 2nd deposit. You then used or attempted to use 4 more bonuses after the one you had won on. The casino is paying you ALL of your deposits… even the first one that you lost on.
I totally understand being frustrated or upset when dealing with money or winnings. I do not believe that throwing out insults or ranting is ever helpful. Calm discussions are always better. Casinomeister will even tell you that. I hope that you continue to enjoy online gaming in the future and find another casino to play at since you are not permitted in Cirrus again. I don’t think Cirrus deserved this condemning thread.no matter what they say, I would stay clear away from cirrus casino
Agreed!
Cirrus sends out massive amount of bonus daily. So its there own fault.
Yes, again correct.
These types of threads go on and on and on and this is not the place for them.
http://www.casinomeister.com , http://www.onlineplayersunion.com , http://www.winneronline.com
That is where this thread belongs.
Well, they paid me but shorted me $45. LMAO Boy do they suck!!!!
