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Thanks for the input everyone – I am looking into this and I have passed on each and every comment made.
We all (players, affiliates and Referback) need CSC to be on the ball and we’re working on resolving these points.
Shane
nice post Am:
she makes almost every point i could add.
it DOES take many ….. too many hours to make $50 ….. to put up with anything but the best of CS.
she also makes the point …… how many players lost? great question.
thanks Shane. this is an utmost consideration and one that the top positions ….. I greatly think are all-important.
gambling is about CS. almost nothing short of fair-odds games ……. are as important.
from an affs POV ….. its frustrating to say the least. I made a post ….. must have been 5 yrs ago …… where i stated ….. (to some program….. but i am pretty sure it was Riverbelle…… and could likely prove it if needed) ….. costs me …..(and this back then) ……. over $250 to send a depositing player ….. (and I don’t target freebies or bonus chasers) ….. to send a depositing player to a casino.
I remember this because i was run off. for a lousy $7 …. ?
there needs to be a VIP list first and foremost. these people deserve and expect to have their every complaint and wish ….. supplemented.
and rightly so. I remember …… I had started a new account ….. with riverbelle….. and asked for no bonus. I already had an account ….. so my second was closed. why? I asked for no bonus……. no special appreciation at all.
these are the kind of players we as affs ……. and the casinos …… should want. Why are they persecuted?
this wouldn’t have happened should there be a policy that if a player doesn’t ask for a bonus ….. they get their way.
there is no chance of fraud…… (well not back then when I was using neteller as a payment) …….
and even if so …… I shouldn’t have been asked to enter a site to find my original account ….. to have the lousy $7 moved over to my original account. that is what CS is for …. and is in-excusable to ask me to do so.
as I pointed out …. seemingly seldom times…… THEY should have done it for me ……. not given me the choice as I as a player …… simply should have chosen…… ( wasn’t gambllng… rather looking for a flash casino to replace flash vegas) ….. to simply go to another casino …. get their bonus offer …… and deposit the lousy $20 or so it takes to gain another $50 on top of that.
I probably have said this before ….. maybe in this thread. but i make a point not avoided.
CS is everything. It should make every attempt to make players happy.
I have written in my online book about online gambling. ……. that is the biggest problem. You reach ….. at best …… mid-level management and they are all that more about looking good to their uppers ……. than satisfying the player.
Its complete and utter poor approach!
I appreciate your addressing this matter. I hope you have been as adamant as i have been …… for obvious reason.
*….. thanks Am……… for your post. I appreciate the back-up.
Shane ……. I am not wrong. Its these situations which spread word of mouth ……. make those of us who promote such casinos ….. look bad.
I hope this issue has been addressed with the seriousness it deserves.
we are ON your side. that said …… we cannot do it without YOUR help.
I hope both mine and AM’s post are taken in the spirit meant ….. that we are on the side of the casino and if we don’t make this understood ….. then the casino looses as well as us.
Almost even more funny… My matter still has not been resolved after I posted about it here weeks ago and Shane forwarded it to the relevant people!
While I am not blaming Shane for this, BelleRock has given me perfect proof that nothing has changed with them. These customer service problems have been part of their business for a few years already and visitors of my website will be warned to stay far away.Hey there bb1,
I agree with you – having come from a CS backgorund I am very much aware of the value of good service in the overall success of any business which is why this is such a hot topic for me… please don’t think small posts on the forum don’t mean it’s not being addressed behind the scenes
Another point you make is of a VIP level – that is very definitely in place with all the necessary bells and whistles needed to make VIP’s feel all warm and fuzzy.
As for duplicate player accounts; there was a drive to close them at one stage due to the impact that fraud rings were having on the industry as a whole. Since then technology and nerves have caught up a bit and as far as I have been able to find out duplicate accounts are left open but bonuses are only applied to the first one registered.
I’ll keep you posted as I gte more feedback.
@Tribun 148088 wrote:
Almost even more funny… My matter still has not been resolved after I posted about it here weeks ago and Shane forwarded it to the relevant people!
While I am not blaming Shane for this, BelleRock has given me perfect proof that nothing has changed with them. These customer service problems have been part of their business for a few years already and visitors of my website will be warned to stay far away.I was under the impression that your credits from your old account – and that as an apology you had received an additional 50 comp?
@Shane 148091 wrote:
I was under the impression that your credits from your old account – and that as an apology you had received an additional 50 comp?
Yes, Shane. The funds were transfered into my new account but I never received the credits for the promotions I qualified for, nor is the €50 Comp withdrawable and covers up for the funds I lost due to the games I were not able to access in the software.
I have sent three or four emails and messages about this by now, of which none have been replied on.Basically I am not interested in any of the promotions anymore by now and just want to receive back the money (the €50 Comp) that I was supposed to receive for the previous software errors. I am not interested to play a cent at your Casinos anymore and just want to get out my money.
