Online gambling operator LeoVegas was hit with a £1.32 million ($1.61 million USD) for violations of social responsibility and anti-money laundering (AML) rules. It's another example of how UK regulators are holding operators accountable by enforcing AML and social responsibility rules to the letter. LeoVegas' violations occurred over a period between October 2019 and October…
The GB Gambling Commission recently published a comprehensive guide for operators on the subject of handling customer complaints. Published earlier this week on the GB Gambling Commission's main website, Advice for licensees on improving complaints handling, walks operators through some very basic components of customer service that most operators are probably already familiar with. The…
It's official. The long-awaited, oft-delayed review of the UK's Gambling Act of 2005 is being delayed until the UK has a new prime minister. Though there hasn't been an official announcement of this latest delay yet, Daily Mail reporter Tom Witherow broke the news in a Tweet reading, "Breaking: The gambling white paper has been…
The UK Gambling Commission (UKGC) suspended Bet-at-Home.com’s UK gaming license while it reviews unspecified allegations against the operator. Full suspensions of this nature are a rarity in the UK, but could be something that becomes more common as UK regulators crack down on operators ahead of a major overhaul of UK gaming laws. While it’s…
When Marcus Boyle, the new UK Gambling Commission Chairman, made his first public statement in an op-ed in the Times this week, he didn't mince words. Boyle made it very clear that UK gambling officers will be facing additional scrutiny of their business practices, especially those that are used to identify problem gamblers, and they…
Are there really 550 percent as many problem gamblers in the UK as there were two years ago? Or is the UK Gambling Commission's new survey methodology drawing from a subject pool that doesn't accurately reflect the true scale of the problem? These are questions that operators are asking in light of questionable information that's…
The UK Gambling Commission (UKGC) hit two UK-facing operators with a combined £657,000 ($851,000 USD) in fines for a variety of anti-money laundering (AML) and social responsibility failings. Jumpan was hit with a £500,000 ($630,000) fine while Cyprus-based Progress Play will be paying out £175,718 ($221,000 USD). Though both operators were cooperative and worked with…
The UK Gambling Commission (UKGC) is instituting a new set of rules aimed at preventing operators from marketing to at-risk players (aka, problem gamblers). Under the new rules, operators will be continuously monitoring players for a range of factors that indicate that their gambling has turned from recreational to problematic. When the new standards go…
The gambling industry's future is bright and crime-free. That's the vision that UK Gambling Commission Chief Executive Andrew Rhodes delivered as he addressed a group of gambling industry players at the ICE 2022 World Regulatory Briefing this week. Rhodes' words were no doubt of great interest to operators who are anxiously awaiting the outcome of…
The Parliamentary All Party Betting and Gaming Group (APBGG) are calling for significant changes to the GB Commission and its oversight of gambling operators in recent draft report. Representatives of the Commission are accusing the APBGG of overreach, while other critics have questioned their financial ties to the very operators who are being regulated. At…
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