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February 28, 2014 at 11:04 pm #631147AnonymousInactive
Contacted support twice and no response so will ask here..
So do to lack of conversions and earnings pulled most of your trackers anyway so dont really care but Im interested in knowing the answer.. Cause i have a feeling i know what you guys did but don’t want to make my tin foil hat theories public
How can i have a chargeback of 3,324.00 when there were no deposits to that casino for a very long time. More then chargebacks are allowed. … Never even have that much in deposits in the past 12-18 months that i have been pulling trackers//
So can you help me solve this mystery? P.S I have screenshots of it if you want me to post them here..
BTW username lenny1220
March 2, 2014 at 4:10 pm #835665funalice2003MemberHi Lenny,
I hope everything is fine over there. Your account manager was trying to get in touch with you for another reason and never got a reply… maybe your details on the system are not updated? would be cool to have some fresh information to get in touch with each other from now on and make it easier for you too.
I assigned your account under me so you can contact me at any time for any questions you may have.
Now in regards to your question, players can do charge backs with their credit card companies during the last 6 months, so at the time we receive a refund request, all the deposits related to that player are reimbursed.
I saw the stats and you are right on what you are saying, but you need to take in consideration my previous explanation.
In February we didn’t have any activity on your account… so I guess the theory doesn’t get anywhere… the CB gotten by the company didn’t affect any earnings…
Please feel free to contact me at anytime, Ill be more than happy to assist you.
Clara
March 2, 2014 at 8:00 pm #835666AnonymousInactiveSo tell me when was the chargeback done?
From what months deposits was it?
how come in the past 6 months i have not seen any deposits near this amount in my account?And ps my contact details are correct..
March 3, 2014 at 8:43 am #835670funalice2003MemberHi Lenny,
Ill check with our finance department and will update you by mail.
Clara
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