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UNIBET affiliates accused our website Bookmakers2U.com for bonus abuse. From our view this is terrible wrong. In december-2011 and January-2012 we had around 35 new signs ups threw our affiliates with UNIBET. All of them signs up where coming from Portugal and we ourselfs lives in Sweden and have NO connections with Portugal. To make this story short. Statistically, we had no visitors at all on this page where we had our portugese text link, of which 1 was for portugese sports bonus. UNIBET sports bonus depends from Where you Resides and we only had 1 textlink but No portugese visitors. So the question is how we could possibly get any signatures from portugal when no one from portugal visiting this page? We believe that Unibet itself transferred them to our affiliate account and then accused us of bonus abuse and closed our affiliates account. Or MIXED them someway. I have no clue how!
Unibet Affiliate had sent us a note about this (late december 2011 I think) but not to our email address linked to our affiliate account. This warning was sent to another email address of Elen Garth so we never saw this warning within the time frame they told us to remove text link. (2weeks I believe). After email Unibet Affiliates, they reopened our affiliates and tells us that we can continue promote them until further but with No negative Carry Over from that time. Months goes…..A couple of days ago they suddenly shut down our affiliate. Our affiliate with Unibet is banned it says. (reason: bonus abuse)
Hello XXXXX
Please remove Unibet ads from your websites as your account can’t be reopened. Regards,
Elen GarthSo. From now, we are banned promote UNIBET. Then I asked Elen Garth. I reformulate the question. Is it forbidden for us to create a sub affiliate account Such as casinoaffiliateprogram.com?
reply again.Elen Garth replied. Hi XXXXX. It is forbidden to promote Unibet through any affiliate network, including casinoaffiliateprogram.com
So from here we had no other solution than remove UNIBET from our rating until further noticed. but as UNIBET is a huge company we also se a lot of future income disappears not promote UNIBET at all. So, what to do now? Any suggestions would be appreciated.
I can understand both sides here, having been on both sides.
Affiliate programs love traffic, but when its bonus abuse and fraudulent traffic, it does hurt, and its traffic no one wants.
If the abuse is so rampant, really the only thing to do is ask the affiliate to not promote the brand anymore.Was this is a CPA or a Revenue Share deal?
Thanks for your comment Rak.
It was Revenue share deal from beginning and then Elen changed it in January 2012. Then she write to us.
She send us an email .18 January.2012.
Hello XXXXX, I need you to use geo targeted links only. I’m resending them again: Please use the following Geo targeted link – 728×90 Geo-targeted banner. Your account will stay open and will have negative carry over from now on. We will keep on monitoring the traffic during the next month. If quality of your traffic changes we will discuss removing negative carry over. (This was 18 january)We removed all old banners and text links and added the banners she gave us and we have None new signs up since……..So the question now is why Elen suddenly changed her mind? We have done what she asked us to do. I believe we was fair to Unibet affiliates never claimed the portugese signs up from dec-jan. .And we asked her to remove them too. (We did not want these at all).
And more. We worked extremely hard with our Unibet pages. We have one large independent Unibet review. Another Unibet betting news with 12 posted Unibet news since 2011-12-12. One Unibet casino review and another Bonus overview. Much work with Unibet for nothing……and being treated as crooks, thats the worst part to take.
I told Elen to check our Unibet pages but she did not even bother to look at them. According to my site statistics from yesterday and today, she was never there.
Hi nilsli,
We’ve reached out to our contacts at Unibet in regards to your problem. We update as soon as we hear back from them. Please keep us posted if you get any further news from Elen. Thank you.
Regards,
JohnDear nilsli and CAP members,
I apologise in advance for the length of this response.
While it would be inappropriate to comment on an open forum, details relating to any individual affiliates traffic or particular circumstances, I would like to outline how we deal with bonus abuse.
Needless to say, we strive to resolve any issues our affiliates have in a prompt and professional manner treating affiliates with all the respect they deserve.
Myself and the Unibet team here will only every close affiliate accounts as a *very* last resort after we’ve exhausted all other options.
These other options include:
- If the affiliate is on a CPA we will remove the CPA option and revert to revenue share. Some people think that fraud just takes place on CPA deals however; it’s also prevalent on revenue share deals too. Particularly if we offer competitive bonuses.
- Removing the no-negative carry over is sometimes put in place to reduce our risk if affiliates send an abnormal amount of fraudulent or bonus abuse traffic. It’s of course better to do this than just shut down affiliates. It’s important to note that in rare cases sometimes affiliates send nothing but bonus abuse traffic.
In this case, we spoke to the affiliate and informed them that we would reluctantly be taking this action. The affiliate agreed with this point.
- If the above doesn’t work we are left with no other option than to close the affiliate account. Let me stress that this is a very rare occurrence and we will always work with the affiliate to try and resolve the problem before it gets to this stage, either by changing the bonus terms and conditions, content or placements etc.
In this particular case, emails were sent to the affiliate via the email address registered to their account. Furthermore, I can say without reservation that I personally visited the site a number of times throughout this whole process in order to vet and review it.
I hope this answers your questions and sheds some light on how we work.Kindest regards,
Elen Garth1. Reply to Elen Garth. We received not a warning to our connected email address as you says. You send this warning to another E-mail address and not our main email address. That was the reason we never took away text links in the first place. (Dec-Jan). You should have emailed us to our main e-mail address. We have proof on this. To then claim that one do everything to avoid this, the real wonder.
2. Bookmakers2U is primarily a helpguide to bookmakers and sports betting. Copyright © 2010-12. As you can see our website was started in 2010 however Today review more than 50 online bookmakers and we have minimum problem with our affiliates partners to date. With the exception of two affiliate partners that closed our affiliate account for other reasons. We have never been accused of abuse of bonuses of any of our other partners. If you take a closer look into our bookmakers reviews, everyone understand that we do not cheating or are doing with bonus abuses. We want to promote real customers to our affiliates and we want our readers to view the corrrect and updated information. That is our main goal. As for example with correct sports bonuses. Bookmakers2U updates as soon as we know of any changes or bonus changes or any other changes about online companies, bookmakers and online casinos. Including the correct country bonus. And this was the case with UNIBET since their sports bonus is country based.
3.So, Bonus abuse? Is it to search optimize a website the wrong way? or have text links or banners for a specific country, the wrong way? or what is it? We did a relay on different countries’ bonuses, and used a different number of text links to various countries in our UNIBET review. Is it fraud? We wanted to convey the right information to our readers. Is it fraud? Elen has still not given any answer what it is or means. If we made wrong, Then, we apologize that we did not know about it. And how could we know when Elen Garth obviously send the warning to the wrong e-mail address?
I didn’t expect that an affiliate site can accuse the affiliate website, this is the first time I heard it.
Hi everyone,
I’d like to thank our members and Elen for the efforts in trying to clear this up. It seems that this discussion has gotten to a place now that it’s about emails that were exchanged and may not be appropriate to be shared in a semi-public forum.
Nisli and Elen, perhaps you could try to sort this out further in PM’s or emails?
Thank you both again for shedding light on this situation.
Kindest regards,
JohnI wanted to update everyone that the Unibet Affiliate Program has been removed from the CAP Directory. We heard your feedback and decided to take them off the site because they didn’t seem like the best fit for the community at this time.
If you have any other feedback about Unibet or any other programs, please post up! We’re here to listen to you.
Unusual for unibet, have met them before, they seem very genuine, have huge exposure, and I see them at conferences. Got a lot of respect for them. I don’t think the Unibet affiliate team would do something without warrant.
+3 years have passed since this thread started. Our site Bookmakers 2U has developed into a well known website for bookmakers and online betting, including sportsbooks ratings, reviews, news and a sports betting guide.
Since then, no additional affiliate partners have decided to close our cooperation which must be considered that our website is reputable in the market. The first years we started the site, the following affiliates chose to close our cooperations. (To clarify once again that our website has never done anything wrong to these affiliate partners).
Unibet
BetVictor
Tipico
Stan JamesIn addition to these, we have currently approximately 75-80 affiliate partners, all in a good way chosen to work with our website to date.
@nilsli 265984 wrote:
+3 years have passed since this thread started. Our site Bookmakers 2U has developed into a well known website for bookmakers and online betting, including sportsbooks ratings, reviews, news and a sports betting guide.
Since then, no additional affiliate partners have decided to close our cooperation which must be considered that our website is reputable in the market. The first years we started the site, the following affiliates chose to close our cooperations. (To clarify once again that our website has never done anything wrong to these affiliate partners).
Unibet
BetVictor
Tipico
Stan JamesIn addition to these, we have currently approximately 75-80 affiliate partners, all in a good way chosen to work with our website to date.
Good work, congrats
Regarding Unibet, I’m working with them for 8 years now and never had any problems.
