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since they don t pay on time
@cat 236953 wrote:
since they don t pay on time
There is no ‘complaint link’. You are in their forum, just post a complaint.
Hey Cat:
We’re in the process of reaching out to EuroParnters to connect with you. What commission payments are late for you?
Accctually, there is a ‘complaint link’.
I use the top left column called ‘affiliate programs’ to look for potential programs. I read the affiliate reviews and the all the brands info given.
After you click a program name, on the right there is a red flag and a link called ‘File a Complaint’.
(I found it quite by accident) I’ve never had to use it so I don’t know if works or not. But it would be a good option if you don’t want to create a lot of ‘noise’ and request assistance discreetly.Either way, I hope everyone gets results.
Hi Cat,
Please email me your Username so that I can look into this issue for you. My email address is [email protected].
Thanks
RobinThere is a new blog post
” How To Get Paid On Time From Affiliate Programs“With a ” File a Complaint with an Affiliate Program” form
But it looks like the original issue here is being addressed.
Good To Know!!!
thanks for the complaint link since I still don t have reply to my emails.
hi,
i work with europartners since a couple of years. it was not 100% all the time, but since the beginning of 2011 is has become very poor. their support for german webmasters is almost not existing, i do not get paid since july 2011. i am running after it to get answers – they keep on saying that ” i will take care of it” – but NOTHING happens. no answers, no resolutions no nothing.
it is a shame what europartners has become!
if they decide to not take care of their aiiliates anome: ok. BUT: where is my comission?????
at least i want to get paid what is mine.@cat 237232 wrote:
thanks for the complaint link since I still don t have reply to my emails.
Hey Cat… It looks like Robin replied to your forum posts with her email address… Were you able to connect that way? Or still no response? Please let us know as soon as possible and we will do our best to connect you two…
@casinosurfer 237242 wrote:
hi,
i work with europartners since a couple of years. it was not 100% all the time, but since the beginning of 2011 is has become very poor. their support for german webmasters is almost not existing, i do not get paid since july 2011. i am running after it to get answers – they keep on saying that ” i will take care of it” – but NOTHING happens. no answers, no resolutions no nothing.
it is a shame what europartners has become!
if they decide to not take care of their aiiliates anome: ok. BUT: where is my comission?????
at least i want to get paid what is mine.Hi casinosurfer: We appreciate your candor and sharing this info… We’ll also be sure to bring this to the EuroPartners’ Team’s attention…
Hi Cat,
i am sorry that I have not been in touch sooner. I had passed this on to your affiliate manager hoping that it could be taken care of via that root. Unfortunately, your affiliate manager had to take some personal time due to a family emergency and I suppose did not get a chance to take care of this situation.
I have taken your payment issue to finance to get to the bottom of what is happening here. As I am not your account manager it is hard for me to know all the facts, so I hope that our finance department can get me up to speed and I can get back to you with an answer as soon as possible.
Again I am sorry for the delay.
casinosurfer,
please email me your account name with a full explanation of the issues you have been having and I will look into this as well.
Thanks
Robin@casinosurfer 237368 wrote:
well, nothing yet from them – i guess they do not care anymore about their affiliates…..
It looks like Robin requested that you email her your contact info in this post. Were you able to connect with her that way? Or was the Euro Partners team still unresponsive? Please let us know… we’ll do everything we can to help!
@casinosurfer 237368 wrote:
well, nothing yet from them – i guess they do not care anymore about their affiliates…..
No response from yesterday’s request.
It may be a little early for a review, but I nice ‘I’ll look into it’ would be a nice gesture since you’ve had to resort to extra lengths to get attention.
