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It seems that the only time I post here is to bitch about a casino or sportsbook.
I have a forum member that won $1300 betting on the NBA and playing some mini baccarat. He got an email from them with a exclusive bonus code. He contacted support and asked what games he could play. They told him (he has a copy of the chat) any games excpet blackjack and roulette. So he wagered some hands on mini bacarrat.
He went to withdraw his winnings and they declined it due to mini-bacarrat being an excluded game. I went over to SBR and see that Dirty has them listed a D-. No help there.
So I emailed GTG gaming and they are standing behind Dimeline and the decision.
Seriously, this guy talked to Dimeline support, i have the chat log! And they told him it was ok to play mini-bacarrat!
I tried to contact CIGA, worthless. I sent them three faxs and not one responce.
Any idea where I can go next, I am out of ideas…
pete
Employee made a mistake when saying it was excepted. Sorry Bud, Just have him roll it over with the roulette wheel.
AK, that is shocking to hear that. I have 18k member base and I treat all 18k like family. Well they are! My members make me my money. I treat each and everyone like gold, well they are! I work not too hard and make a great living…
Back to the problem: The casino made a mistake, 100% corect! But the casino should do the right thing and pay this player. He made $200 on the mini bacarrat and the rest on sportsbook! So they are declining the entire balance.
This is why online casino and sportsbook need government regulation! When the US government steps in, the world me know as affiliates will be over but the player will finally be protected!
So I wonder how the rest of the affiliates help player in disbutes? Do you just roll over for the buck the casino pays you or do you fight for your players like I do?
Remember this, a happy player will make you 100% more than one that is not happy! One rouge casino can take thousands of dollars out of your pocket. Once a player gets burnt, you get burnt…
Pete i agree 100%
your talking about a semi solid operation there. I personally know the owners of this organization. I don’t recommend at this time promoting them and this should say alot!
AK, thanks for the input!
pete
