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Hi Guys.
Congratulations on getting the new affiliate lounge site up – it looks very pretty and I appreciate getting a QUICK STATS snapshot on site when I log in.
:hattip:However, I cannot get the Betsson detailed report to work for anything except “ALL products”. When I try to pull out betsson sportsbook, casino, poker or anything individual from the reporting system I just get a bunch of zeroes.
(We can see that we’ve earned 800 euros so far according to the quick stats, but have no idea where it came from)
I also cannot get any count of impressions, or clicks from the system, again all zeroes. We also seem to have lost the ability to see turnover value, # active players, and # deposits, and these are good metrics to see REAL activity levels (as profits can be quite variable)
When are the full suite of reports going to be up and functioning?
Hi,
The reports for legacy players and product earnings will be split and its something that is in the priority list, and earnings from new registrations (post 1st Nov) should be shown, we are looking into this now to ensure it is displaying stored data correctly.If the old affiliate codes are being used, then clicks and impressions will not be shown, the players are still tracked, and NRC NDC are still shown. Clicks and impressions are available in real time when using the new codes.
Details regarding this can be found here when logged in: https://secure.affiliatelounge.com/help.php
or here when not logged in:
http://www.affiliatelounge.com/News (in the Q&A item)If you have any further issues please feel free to contact your personal affiliate manager Sebastian or myself.
Regards
StuartUsing the opportunity of a topic related to my problems, let me get in touch with Betsson’s people again. I have send an email but there is no reply for over a week now.
First problem is – the stats seem suprisingly low comparing to previous weeks for my website. But i could blame different reasons probably, but today i was really suprise to see that 40€ profit from yesterday displayed in the morning report overview is suddenly gone in the afternoon.
How is that possible?
Regards
MikeHi Stuart,
I have sent you and your support team a couple of emails and getting no answer from you and no proper answer from the support who just say – it’s allright now
Thats why I will mention the issue here at CAP.The issue is that last month we made over 47k in deposits and 12,5k in comissions of Betsson and now after 23rd of the month the stats read 6k in deposits and little under 900 in comissions – now will you really dare to say like your support team that all’s right and the numbers are good and that no players were left behind..?
Hi,
If you contact your affiliate manager they will work with our tech team to carry out a verification exercise against brand and product related player data and the data represented in Affiliate Lounge in order to ensure that all data is present for your account.Regarding any implication that players were left behind this is completely not true. The full player to affiliate mapping was checked and test exported several times before the launch and then verified once the migration was complete.
Let me know your account and I will ensure that your query is initiated immediately.
BR
Stuartmike76;188056 wrote:Hi Stuart,I have sent you and your support team a couple of emails and getting no answer from you and no proper answer from the support who just say – it’s allright now
Thats why I will mention the issue here at CAP.The issue is that last month we made over 47k in deposits and 12,5k in comissions of Betsson and now after 23rd of the month the stats read 6k in deposits and little under 900 in comissions – now will you really dare to say like your support team that all’s right and the numbers are good and that no players were left behind..?
Hi,
As we work with several brands (with brands containing multiple products) the data files received from Betsson, CasinoEuro and CherryCasino are delivered to Affiliate Lounge and then displayed, along with any adjustments relating to data that has changed on a player account that affects revenues earnt by ourselves and therefore our partners.We had not, until yesterday put in place a rule to not upload any data until all brand data was available for upload and display. The reasoning behind the application of this rule was due to some products or brands being uploaded at 9am, then the remainder bieng uploaded when received, for example at 2pm the same day. This meant that stats could change and partners see a figure in the AM followed by a different figure in the PM.
If data files are not received for all brands, after day 2 we will take a decision based on the issues, in order to (on the second day) upload the brands data that has been received, and partners will be notified of this action.
The reason that some product related data does not arrive before the deadline are varied, and it is not a common occurrence, but for example could be down to technical issues with partners, system maintenance or network issues. The data for all products, even if not transmitted immediately to AL is always available for us to receive.
BR
Stuarthazardowo;187544 wrote:Using the opportunity of a topic related to my problems, let me get in touch with Betsson’s people again. I have send an email but there is no reply for over a week now.First problem is – the stats seem suprisingly low comparing to previous weeks for my website. But i could blame different reasons probably, but today i was really suprise to see that 40€ profit from yesterday displayed in the morning report overview is suddenly gone in the afternoon.
How is that possible?
Regards
Mike@sfrench 188168 wrote:
Hi,
If you contact your affiliate manager they will work with our tech team to carry out a verification exercise against brand and product related player data and the data represented in Affiliate Lounge in order to ensure that all data is present for your account.Regarding any implication that players were left behind this is completely not true. The full player to affiliate mapping was checked and test exported several times before the launch and then verified once the migration was complete.
Let me know your account and I will ensure that your query is initiated immediately.
BR
StuartHi Stuart,
I have now sent you my username by email and I wish you will really look into it. I have to say however that there cant really be another explenation for the lack of players and deposits, then the fact that your move has not gone through properly.
I am sorry, but I have clear data to proof my case, so let’s find the players – shall we
To add proof to my claims, instead of pasting all the details here I just mention the total monthly deposits and comissions from last 4 months and then the comparison for the new systems first month that is now ongoing.
Old system
July dep. 18775.77 comission. 3439
August dep. 23293.93 comission. 6403
September dep. 18348.04 comission. 4647
October dep. 47589.29 comission. 12548New system
November dep. 6731 comission. 1009 (as of 25th of November)Hi,
Your email has been received, however, I do have to initially state my disagreement with the outright statement that it can only be missing players, you have a known number of active players on the brand betsson, and I will report and investigate the number of players in old and new Affiliate Lounge system as well as looking at the individual player activity for the brand betsson as this is where I can see your change in revenues is (also investigated based per betsson product), as your CasinoEuro brand revenues have remained stable.The deposits and related revenues for any partner can fluctuate and do not always increase, if volumes of new players are added to cover any churn then you can hope to remain stable, but we have partners who loose a high roller, and then see a very negative effect in their revenues.
We also know that players with us only have a certain lifetime value and although the brands work hard to keep our players with us for longer, we always expect to loose some.
I will let you know the status and outcome of the investigation once I have received full data back from our database team who will be pulling data for analysis.
BR
Stuartmike76;188351 wrote:Hi Stuart,I have now sent you my username by email and I wish you will really look into it. I have to say however that there cant really be another explenation for the lack of players and deposits, then the fact that your move has not gone through properly.
I am sorry, but I have clear data to proof my case, so let’s find the players – shall we
To add proof to my claims, instead of pasting all the details here I just mention the total monthly deposits and comissions from last 4 months and then the comparison for the new systems first month that is now ongoing.
Old system
July dep. 18775.77 comission. 3439
August dep. 23293.93 comission. 6403
September dep. 18348.04 comission. 4647
October dep. 47589.29 comission. 12548New system
November dep. 6731 comission. 1009 (as of 25th of November)Hi,
I have compared data from Betsson, old affiliate lounge and new affiliate lounge (down to players and product gamestat level for the month of October and November).The total number of registered players in Betsson with your affiliate tag, and registered in OLD and NEW affiliate lounge is the same.
The data held in Betsson DB and in OLD and NEW Affiliate Lounge db is the same (comparing months October and November)
For October you had a player that contributed 96% of the revenues created for you in Betsson. This player has not been active in November.
I think that it would be beneficial to look at reporting player specific data (not down to actual username or any confidential player data) but certainly to the extent that partners can see if the scenario above it happening to them, and what sort of player activity they are having. I will add this to the list for evaluation, for the extended features for the next release.
BR
Stuartmike76;188351 wrote:Hi Stuart,I have now sent you my username by email and I wish you will really look into it. I have to say however that there cant really be another explenation for the lack of players and deposits, then the fact that your move has not gone through properly.
I am sorry, but I have clear data to proof my case, so let’s find the players – shall we
To add proof to my claims, instead of pasting all the details here I just mention the total monthly deposits and comissions from last 4 months and then the comparison for the new systems first month that is now ongoing.
Old system
July dep. 18775.77 comission. 3439
August dep. 23293.93 comission. 6403
September dep. 18348.04 comission. 4647
October dep. 47589.29 comission. 12548New system
November dep. 6731 comission. 1009 (as of 25th of November)Wow Stuart,
compliments for the way you handle stuff :hattip:Well, ain’t that convenient for you to have this happen right now
And the fact that we are way way behind the six months average is just bad luck as well I guess. I will certainly have to think again twice of promoting betsson as after a good run of many many months and building revenues we suddenly are in the starting point with a huge 1k monthly comission and 1/4th of the average deposits. Clearly seems to be the fault of one singular player.One other thing thats noticable is the drop in deposits to net profit ratio, from previous months(this is the average for all brands combined):
From gross deposits 63% has been net revenue as a 3month average in the old system
(to be more objective I also took the average for the whole year and it’s 62%)From gross deposits 40% has been net revenue as the first monts average in the new system
-Ok, the one month period might be a bit too short for objective comparison, but again we go the wrong way with the new system. I urge others to check their revenues and averages as well – then we could have more data to look into.
Then there’s one more thing I would like to ask – what are the costs that average around 23-24% of net revenue(aka result in the old system) and why doesn’t the new system include these specifics at all?
I hate to piss on your parade, but I must say that stats and revenue wise I would have been happy to rely on the old system. The only good thing so far in the new system is that you can have different campaigns to track.
I have to add, that I still think you have a very good program and I hope we can a lot of business together, but this last month has really been a dissapointment as far as the numbers go – especially with betsson. The fact that it hit the time of the switch just makes me think there’s something wrong, maybe the next month will prove me wrong – I sincerily hope so and if not – well you’ll hear about it for sure
– Just my two cents worth
@sfrench 188529 wrote:
Hi,
I have compared data from Betsson, old affiliate lounge and new affiliate lounge (down to players and product gamestat level for the month of October and November).The total number of registered players in Betsson with your affiliate tag, and registered in OLD and NEW affiliate lounge is the same.
The data held in Betsson DB and in OLD and NEW Affiliate Lounge db is the same (comparing months October and November)
For October you had a player that contributed 96% of the revenues created for you in Betsson. This player has not been active in November.
I think that it would be beneficial to look at reporting player specific data (not down to actual username or any confidential player data) but certainly to the extent that partners can see if the scenario above it happening to them, and what sort of player activity they are having. I will add this to the list for evaluation, for the extended features for the next release.
BR
StuartHi,
Thanks for your post. Adding smiley faces when we are talking about business and large volumes of revenues does not really put a smiley face on what you were trying to put across regarding our program, which has been fully understood from your initial and subsequent posts.Your initial point re removing players has as far as I am concerned been covered however if you wish to follow this up please contact me so you are able to meet locally with your affiliate manager so that we can lead you through the numbers and data pulled.
Now we move on, we don’t remove players, we don’t reduce commissions, we don’t have predatory terms removing partners if they don’t promote us and bring in active players and we don’t add extra fees so we can make profit from our affiliates.
We do have great commission %, we do to increase our brand awareness over all the countries we operate in, we do try to build and bring on our affiliate partners and increase their revenues, we do have a personal affiliate manager you can talk to, we do have amazing customer lifetime values, we do have amazing low churn numbers for all our brands and we do look forward to you increasing your exposure for Betsson and us working together in the future for the benefit of all parties.
Regarding costs, costs are dependent on the market and products you promote. We work on costs that are actual, so the exact amount it costs, is what it costs, both to us and our partners. Costs are not based on deposits, but on what it costs us to operate, as well as being based on revenues.
The affiliate lounge team are here to ensure fairness, and business continuity for all concerned, if you have issues next month I will be here to work with you, and any other partners, in forums or offline.
CAP is a great forum and I love the gaming industry
BR
Stuartmike76;188604 wrote:Well, ain’t that convenient for you to have this happen right now And the fact that we are way way behind the six months average is just bad luck as well I guess. I will certainly have to think again twice of promoting betsson as after a good run of many many months and building revenues we suddenly are in the starting point with a huge 1k monthly comission and 1/4th of the average deposits. Clearly seems to be the fault of one singular player.
One other thing thats noticable is the drop in deposits to net profit ratio, from previous months(this is the average for all brands combined):
From gross deposits 63% has been net revenue as a 3month average in the old system
(to be more objective I also took the average for the whole year and it’s 62%)From gross deposits 40% has been net revenue as the first monts average in the new system
-Ok, the one month period might be a bit too short for objective comparison, but again we go the wrong way with the new system. I urge others to check their revenues and averages as well – then we could have more data to look into.
Then there’s one more thing I would like to ask – what are the costs that average around 23-24% of net revenue(aka result in the old system) and why doesn’t the new system include these specifics at all?
I hate to piss on your parade, but I must say that stats and revenue wise I would have been happy to rely on the old system. The only good thing so far in the new system is that you can have different campaigns to track.
I have to add, that I still think you have a very good program and I hope we can a lot of business together, but this last month has really been a dissapointment as far as the numbers go – especially with betsson. The fact that it hit the time of the switch just makes me think there’s something wrong, maybe the next month will prove me wrong – I sincerily hope so and if not – well you’ll hear about it for sure
– Just my two cents worth
..keep you hat on. I just needed to make myself heard and this is the only place were problems are really looked into. You see, when you ask your manager or basic support you just tend to get the basic everything is fine answer that really doens’t mean anything and not does it help the situation. When however you write about it in public – you have to do more then that to ease the situation and that’s why the CAP is such a nice thing to have – never mind the grievences we might have had with the Prof.
If you would have appointed me a manager who still works on my account then I could have talked to him, but my old manager and the only one I know says that he’s moved on to bigger things and thats fine with me. He actually said to email you and I did, but didn’t get a response and then I posted my issues here after already someone else had done the same.
Ok, in any case the thing is what it is – probably we have lost our players due natural causes and as such it’s unortunate and well, quite a big drop from not only the month before(which was excellent – thank you), but also from the few months before that as well. Thats why it was a bit hard to believe it was all just depending on one singular player as there were much better months before the October where rightfully there was a much bigger player that caused the huge increase in revenues.
The thing with the whole affiliate business is the fact of not seeing as much as would be sufficient to realisticly proof and measure anything for that matter, thats why when your revenues and especially deposits go down the toilet when there’s a switch in the affiliate system, then you can probably imagine the amazement it cause and the suspisions it raises. In your case I actually believed it to be an honest error of some sort that had left out the players when the switch was done.
All in all – I believe you to do a good job and hopefully we will be doing better next month. I think we could have avoided the whole incident if it were taken seriously the first time around when I originally asked for a check up and maybe you could have then explained the situation and maybe even send me player specific data with no confidential information of course.
Anyways – looking forward for the future and no hard feelings ok.
