Chargebacks

Hi there,

I have tried emailing support several times for the last three weeks without getting an answer, so I’ll try here instead.

For several months now, I have had continuous chargeback-deductions from my account amounting approximately to my earnings each month. The deductions have always been made the last day of the month. I found this a bit strange and emailed support in late February. I got an answer a week later, even though their policy is to answer emails within 24 hours.

I found the answer a bit disturbing. Some of the email sounded like this:

“… In November last year [2007] we conducted an audit and it was found that chargebacks had not been deducted off affiliate earnings since the beginning of the year. Communication was sent out to all affiliates that were affected. …”

I was also told that my part of the chargebacks was only due to one player, and that my part amounted to $1528.74.

I was hoping you would give me a more thorough explanation, but my emails have not been answered.

And now that I’m posting here, I would like to know, if anyone has ever received any information about this. I would also like to know, if anyone has experienced chargebacks in January 2007 to November 2007. I find it difficult to understand how an internet company can forget to deduct chargebacks for almost a year?

Also, I don’t believe it is standard practice not to notify an affiliate of the total chargeback amount and instead just deducting some of the amount month after month almost evening out the earnings. I have not been hit with chargebacks often before, but in the few instances I have experienced it; I have been notified of the full amount (the amount is also usually visible within the affiliate programs after login in).

For the last three weeks, I have asked support for more information about this one chargeback, so that I could assess it more properly. Other affiliate programs which I have asked about this service have helped me with more information. But as mentioned, it has not been possible to receive as much as a reply from support.

I must say, that you have dissapointed me a couple of times lately, Vegas Partner… :unhappy: