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my money $3400 that was store in click2pay was fraudulently stolen to deposit into Pokertime, then I asked click2pay for help, I even sent them my local police report, but click2pay just ask me accept the fact my money been stolen…they don’t even bother to investigate on this matter, and ask back for my money…
Anyone knows what should I do facing this kind of problem?? where can I dispute them? the only thing I can do is accept this fraudulency?
anyone here can help?:madat:
I was going to withdrawal the $3400 in my click2pay, I wrote a email asking for withdrawal, then the next day my money been fraudulently transfer to pokertime, then I called click2pay, they said they need my local police report, then I faxed them the police report, I thought they will start to investigate on this fraudulency, but very soon, they just email me that I provide my personal details to third party, that’s why my money been stolen, so they won’t do any more actions…
they just think it’s consumer’s fault… …my god…
so upsetDid you contact pokertime as well? This might be an issue where your click2pay data was stolen and used to deposit into pokertime where the person in control of that poker account would fraudulently lose it to another player and then cashout. I believe most major poker software providers halt suspicious activity like this but it would help to contact pokertime as well. They should have the IP from the computer it was used to do this and if it is indeed linked to another poker account then there are 2 ips on the system that can be matched. Ultimately that account is linked to a real person who must go through the process to withdraw the money. And if that is the case you want pokertime to tip off all their payment processors on both users to prevent them from completing their transaction. At least this is what it sounds like to me.
In the meantime I would change your passwords for both click2pay and pokertime.
John
It has happened before to others – Look at this thread http://www.casinoaffiliateprograms.com/bb/showthread.php?t=23973 Looks like Peter from Sportingbet managed to recover some of the money for LED
I have contacted pokertime at the first time, and they just tell me they have locked all the accounts, but says nothing about the money, they just ask me to take this matter with click2pay, and click2pay ask me to take this matter with pokertime…
my god..
Click2Pay and Neteller. Why would anyone use them now?
Good question John
Doyo since Click2Pay is not a certified partner at CAP we dont have active contact with their management. A few questions though….
1. Did anyone other then you have access to your Click2Pay account?
2. Did you have a player account at Poker Time?
3. If so had you used Click2Pay to make deposits to that account?
4. Did Click2Pay indicate that the deposits were made to YOUR Poker Time account? If so does you player records at Poker Time show this deposit?
5. Was YOUR account closed at Poker Time?Pokertime is Fortune Lounge right? They are a certified partner so um.. can’t they help?
umm… i think pokertime will be surely lock those account and the fraud guy should not have enough time to cash out. I hope they will solve your problem soon and get back the money to your account.
Do you think your computer may have some torjan virus? You better check it out.
Quote:Pokertime is Fortune Lounge right? They are a certified partner so um.. can’t they help?We can ask them, but this isnt an affiliate issue. It’s a casino/poker room fraud problem. I will move this thread down to their area and lets see what they can find out.
Hi;
I have requested some information from PokerTime and expect them to get back to both myself as well as doyoweb.
Professor is correct in the fact that it is a poker room issue, I will however try to ensure that this is resolved from my end as well.
Doyoweb, please keep a look out in your PM inbox for messages.
Speak soon guys, if not see you at CAC.
Professor is correct in the fact that it is a poker room issue, I will however try to ensure that this is resolved from my end as well.
I understand the casinos/poker rooms and affiliate programs like to be considered as separate entities. But I look at it kind of like a store selling products and you happen to get one that’s defective. If it’s a decent store, you should be able to return that defective Sony TV at the same store you got it from and get a new tv, your money back or get yours fixed. The store you got the TV from isn’t going to tell you it’s not their problem, you need to contact Sony. Not at first anyway.
Affiliate programs sell the casino as a product and I think have some responsibility in being reputable to make a little effort outside their job description when an occasional player issue passes their desk.
Thanks MarvynH. It’s good to know you’re there and willing to do what you can. I think Click2pay can be a little difficult for some people to communicate with at times so your help from the Poker Room side of things, is very nice.
hi MarvynH
my email address is [email protected]
and phone number is 886912043019below is the details of that transaction
2008-02-21 06:10:31 DEBIT 3.400,00 USD MPP VCS [email protected]
Successtransaction id：3a6664cd0a0002231638fff7616ac1df
also my affiliate account is FA9053
please help me..
thank you very much
I have gave Pokertime everything I have… why can’t they just start to investigate on this fraudulency, they just keep asking for a complete statement, I had gave them the screeshot for the statement, and the details from my click2pay..
User Name: [email protected]
Transacted amount: USD 3400.00
Transaction date: 2008-02-21 06:10:31 CETTransaction ID: 3a6664cd0a0002231638fff7616ac1df
Customer Transactioni ID: 667_2083335
User ID: ad28e4f70a00022100c907ffd4108dd3Reference Number: 3a6644520a0002231638fff797016d4a
Business Case Signature: 000000315B0A9B07 (MPP VCS)
Transaction IP: 202.69.85.224
