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Hi Fortune,
How can a player Charge Back $13.385,72
when player only have deposit $11.233,66 ??????????????????????Hmmm now the Charge Back from that player have raise to $13.993,64 :3eyes:
Hi Dcbonus,
To look into this query I need your account number with Fortune Affiliates. Please could you PM or email it to me?
Thank you,
Hi Marvyn,
Now the Charge Back from that player have raise to $15.493,64 :3eyes:
The players account are not Locked ?
Also look like all my old highrollers have stop deposit at same time the charge backs begin ???
I have try catch you on msn for some time now but with no luck so i have send you a PM with my account info.
Hi DC;
Thank you for sending me your account number.
I am looking into this now. Will let you know once I have more info.
Bye for now,
Now player Charge Back $4200 more.
Now the Charge Back from that player have raise to $19.693,64
Hi Dcbonus;
There was a problem that we have picked up, and this is now being fixed on any affiliate account that it has affected. So in that regard, thank you for letting us know about this glitch.
Total chargebacks – $5,700.00
In the next day or 2 your account will update to reflect everything correctly.
Speak to you soon,
Hi Marvyn,
Thank you.
But stats sai that player have Charge Back $19.693,64 (jan+feb+mar)
You right march stats sai Charge Back $5,700.00 from that player but what about jan + feb charge backs ??Also why did my stats stop show deposit from my highrollers after thise starint charge back begin ??
It is players there have deposit big every month the last 2-3 years.Please also take a look on my deposit stats iam then sure you can se the problem.
Thanks again and have a nice day.
The same player have Charge Back $4000 more in the weekend.
And the deposit from new and old payers :Ohno: mann it is not fun anymore.@MarvynH 156359 wrote:
There was a problem that we have picked up, and this is now being fixed on any affiliate account that it has affected. So in that regard, thank you for letting us know about this glitch.
Hi Marvyn,
I have try catch you on msn the last days but with no luck.
How did it go with things ?
Look like it is still not fixed.
What did tec sai ?Please get thise erro fixed now so we can go on.
Thank you and have a nice day.
Hi Dcbonus;
The issue has been resolved.
The chargeback as you see it appearing in your stats for March is the correct amount. The incorrect amounts from Jan and Feb will be added as an adjustment to your March stats and therefore your next payment will sort out everything.
There were 10 other affiliates affected by this issue and the same shall be happening on their accounts.
Hi Marvyn,
Thank you for help find the erros.
But sorry things are still not ok.
1. March is still NOT the correct amount of chargebacks.
2. The BIG chargebacks contune from same player in Apr. Now total $17.478,84 in rong chargebacks from that player.
3. And now also 3 other player accounts show chargebacks there are not correct.
(more chargebacks then players have deposit)4. Signups on Platinum Play Casino still run super slow?
5. Most players have stop deposit and highrollers are gone at the same time chargeback erros begin.
ALL rong chargebacks come from Non USA Players on 7 Sultans Casino.
Please please put all in to get this BIG erro fixed now.
It kill my biss and living.
Thanks
