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Hi Kate, I just noticed you had your own forum here at CAP. Overall I think your a great program, but when you ask us to change links, you need to leave the old links valid for a few weeks to give affiliates some time to change them over. It is really annoying when I get an email on the 15th saying I need to change poker links, then I check the old links and they are dead already which costs me money. I don’t think this is the first time this has happened either. We simply need a grace period to get the new links up before you kill the old ones. Some affiliates have dozens of websites if not more to update and we can do them all on the drop of a dime and we should not have to waste traffic on dead links because your program doesn’t want to give us a grace period to get this done. If you would keep this in mind for any future link changes required by affiliates we would all appreciate it.
Thanks
Hi bonusgeek,
Thanks for the feedback – I completely appreciate your frustration. Unfortunately it came as just as much as a surprise to us as the new site launch date was brought foward and we did not have sufficient notice to let all of our affiliates know before the change took place.
This was a one-off situation and there are new procedures in place which mean this should never happen again at such short notice to us or yourselves – and the links will not be changing again for a very long time!
I can only apologise for any time lost with the old links, and I hope you are seeing the benefits of the site updates as they are proving much more customer-friendly and are improving conversion rates significantly.
Cheers,
KateFair enough Kate, I understand what transpired here. The only thing I would recommend is in that same email I received on the 15th, take a minute and let affiliates know how time sensitive it is so I don’t find out 4 days after the fact when I actually got to changing them. I could have made it more of a priority. Anyway, thanks for the quick response, I don’t think it will be an issue in the future.
Wow, I didn’t recieve an email.
I don’t know if it was sent and
went in the junk box or what
happened, but I didn’t get it.Oh well, its not like Bet365 pays!
Bonusgeek, I am very sorry if the importance of the change was not made clear, this is definitely something that should have come across and I will look into this further.
Hi ih82lose, an email was sent to all accounts that were we could discern were actively promoting poker and casino. Our email capability at the time was not great, so this was quite a manual process, but if you have an active affiliate account with us on the casino and poker side you should have received an email. I am very concerned by your comment regarding payment. Invoices are usually processed within 48 hours of receipt. If you have had a problem with payment, as an affiliate or player, please let me know so we can get this resolved – this is not a complaint I have heard since joining bet365.
Cheers,
Kateih82lose wrote:Oh well, its not like Bet365 pays!Kate wrote:this is not a complaint I have heard since joining bet365.I must side with Kate here since I`m with their affiliate programme from 2001 and never ever was I owed any money, not a single time. They always pay, without exception.
cheers
@Imperium 154414 wrote:
I must side with Kate here since I`m with their affiliate programme from 2001 and never ever was I owed any money, not a single time. They always pay, without exception.
cheers
Bet365 always pay me on time too. When I request a payout the revenue is in my bet365 account same day or the day after :hattip:
