Neteller account frozen pending the documents ?

I have this problem too – weeks ago I provided my documents for the second time and i have not heard anything back from them.

@splinterfree 166195 wrote:

had the same problem on more than one occasion. neteller customer support is an oxymoron. expect the process to take up to 2 weeks.

Had that experience as well. Recently a friend of mine signed up at neteller and took about 2 weeks to get verified.

You could also try their live-chat on their website. That helped him eventually to expediate it.

i have geared away from neteller as it is ridiculously expensive comparing to ecocard or moneybookers. furthermore it has retarded laws on account ownership where it excludes eastern european countries from creating accounts while countries like dijibouty (africa) are allowed.

i use neteller only for smaller transactions. anything over $1k is definitely not neteller worthy.

i’ve recently opened a new neteller account and it took me 2 weeks to get verified by them. during that time i spoke to live chat support 3 times and it didn’t expedite the process. furthermore, the reason i opened a neteller account was to be able to withdraw directly to my bank account (new neteller account is registered in australia). little did i know, that neteller’s unique policies don’t allow bank withdrawals for neteller accounts registered in australia. such a waste of time…i hold extreme animosity against neteller since then :flush:

This is what I got from Neteller a few weeks ago. After many emails and copies of every statement I have ever had in my life sent to them – I finally convinced them that I was not running a “payment solution”

Your account has come up for review.

For your security and that of NETELLER, we need to better understand the transactions in your account. There is indication that your account may be being used as a payment solution or other business. If you could please explain in detail the purpose of your account, please include any business/s that you may be affiliated with. Also we would like to know what relationship you have with the other NETELLER members you transact with and the purpose of those transactions.

In addition we ask you provide a piece of government issued identification and a recently issued utility bill, matched to the information on your NETELLER account. These documents will need to be color scans of the original items, we ask the images are not cropped.

Please provide the requested information within the next ten business days so we can ensure your account will have uninterrupted service..

Regards,

I’ve had my account locked at Neteller 3-4 times now. Am apparently a “VIP” but I think everyone is right?

They asked me to send some docs – I thought “crap”, and called their Canada number around their evening. Account was reopened in 2 mins.

Havent really had a problem with them.

Was quite a troublesome process for me.

I had email them scanned ID, and one utility bill

After about 3 business days, they replied via email that they had to make a phone call.

Arranged the phone call through online livesupport.

Someone with a very strong indian accent called to verify. Call Centre in India perhaps?

It’s still the main payment method for me.

Because We Don’t have choice~~