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Please note that the current issue relating to stats updating has been attributed
to an update that was run by Microgaming. This has affected all our casinos and
we working on the problem to have it reverted back to it’s original state.We are waiting for a response from MicroGaming and we will post this response
on the forum in due course. We will also be looking into a solution for compensating
our affiliates that expierienced any loss of income.We can assure you that the integrity of our reporting system will be restored
to 100% functionality shortly, once all of the patches have been loaded and
all of the downloads and stats have been tested thoroughly.VegasPartner would like to apologise for any frustration that might have been
caused by this error, and we sincerely hope that you will continue to do
business with VegasPartner, as we do value your partnership.Please could you explain why we suffered some loss of income ?
How can you possibly compensate affiliates without knowing what you have to compensate, maybe I had a highroller this weekend
?“We will also be looking into a solution for compensating
our affiliates that expierienced any loss of income”This will only raise more questions IMO.
Best Regards
RickHi Rick,
The loss income is not based on presently tracked players, the loss in
income would have been only from new players sent to Vegas Partner.MicroGaming ran an update which affected the way new players are
tracked to us, this would not effect any players that you are currently
earning any commission on.Before MicroGaming ran the update, all new players were tracked from
the moment that they download. After the update was run all new
players would only be tracked once they have logged into their account
for the very first time and this was causing a conflict in our database.So the loss in income would be experienced from New Players and not
players that you are already earning commission on, this was unaffected.VegasPartner feels that those affiliates that have sent us new players
and have not earned any commission on these players will have to be
compensated for the loss of those new players.We are currently exploring alternatives for this, and need to determine
the calculation of the compensation before any decisions can be made.We should have a resolution to this shortly.
Thanks Conrad for explaining the problem.
I hope you will have an acceptable solution soon.
Regards
RickFor the past 4 days we have been reverting the way players were tracked
prior to the MicroGaming update. I have tested new accounts via DCBonus’
website and all accounts apprear to be tracking correctly, 777Dragon
and CasinoUS included. All should have seen visible changes to your stats.We will be applying the final update tomorrow, this will balance the figures
shown on the website against the figures in our database to ensure that
both sides reflect the same stats.We are in the final stages of having everything stabilised and I will keep
everyone updated with the progress.Hi Conrad,
Sorry to sai downloads still not update.
But look like real players update ok now.
Thanks.
Hi There,
The stats are on the website is currently synchronising with our database.
The banners are working correctly, all of the purchasing and commission
will update shortly, unfortunately this will take some time to do but it is
currently underway. All the stats for the past few months will be updated
and reflecting accurately during the course of the week.Hi Conrad,
Any news about the update problems and the compensating for lost players and deposit last 2 month ??
My account did stil NOT update ok and the old stats are still not updated ??
Thanks.
Can not see any changes regarding the compensation either.
Moreover the earnings stats page for november has not yet been updated : in = 0 out = 0 commission = 0
Please have a look at these issues asap.
Regards
RickHi Guys,
We are currently running serveral synchros to bring all of the stats up to date since we reverted our tracking system to it’s original state.
This proving to take longer than we had initally anticipated, there is
alot of data that we pulling from one of our servers to get this done.Please don’t not be alarmed, your earnings for November are being captured and do reflect on our system. Your data is being assimilated
and will be uploaded.Due to the synchros being run certain stats are not updating to the
website as yet. Please bear us a little longer everything will be back
to normal shortly.I have just recieved confirmation that all of the stats have updated.
Please could everyone login and verify that your stats are reflecting.
Thanks
And when was this update? Since when stats update stopped working correctly?
I saw a 2 months noticesed in an earlier post?Just tried to check stats for nov. and oct. but both give me a database error..
Microsoft OLE DB Provider for ODBC Drivers error ‘80040e31’
[Microsoft][ODBC SQL Server Driver]Timeout expired
/loggedin/prloss.asp, line 355
yep
Microsoft OLE DB Provider for ODBC Drivers error ‘80040e31’
[Microsoft][ODBC SQL Server Driver]Timeout expired
/loggedin/prloss.asp, line 355
Please could you confirm which browser you are using? Our website is only
compatible with Internet Explorer. Users who try to view stats with Opera,
Mozilla or FireFox expierience this type of error.Well I specially installed Internet Explorer for you guys.. (not really, but you are the only program I need IE for..)
So this message was created using IE..
