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March 8, 2007 at 11:56 pm #601313AnonymousInactive
I deposit 100 dollar to play their game, and they dont pay me after reach the reqirements. and aslo said send me a cheque since I am in a rural area, we dont have any bank in here do the international . here is all the email how they con the players’ money. I have send my ID card to withdraw the money, 1stly they said they will process my winning after receive the documents, and after sending the documents, they just told me the winng wil be all cut with out a reason. THIS CASINO SHOULD BE BANNED
Dear Shawen,
Thank you for playing at 32 Vegas Casino.
We are processing your withdrawal request. As part of our security
procedure, we ask that you provide a valid photo identification (e.g.
passport, or driver’s license) that shows the address currently registered
in your gaming account. If your ID does not show the address registered,
please provide a utility bill or bank statement that shows the correct
address. Please be advised we will still require a copy of the photo IDOnce your ID is legible, it will be placed in a secure file and you
will not be asked to re-send it in the future. Additionally, having your
ID on file will facilitate other adjustments we periodically make to a
players account such as an increase in the deposit limit, upgrading the
VIP level or making any changes in account details that you may
request.Please fax your documents to: U.S. (toll free) : 1-866-463-9284 or
International: 632-857-2494.Dear Shawen,
Thank you for accepting our recent promotional offer. Unfortunately, we
are unable to process your bonus cash-out request for the amount of
$625.00 until we receive more documentation. Could you please send us by
fax, or as an email attachment, a copy of some sort of official picture
ID (driver抯 license or passport).Until we receive this documentation, the requested funds remain in your
gaming account.Dear Shawen,
Thank you for contacting 32 Vegas.
Hi, this Jen from the support team. We would like to informed you that
your
initial deposit is refunded via Bank draft that takes 21-28 business
days to
process. Your winnings is voided due to certain issues that is why our
management came out with that decision. The Casino management decision
is
Final.Thank you for your understanding on this matter.
Should you have any questions or concerns, please do not hesitate to
contact
32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.With Best Regards,
Jen
March 10, 2007 at 7:29 am #730278AnonymousInactiveThat is pretty strange… Are you a Cpays affiliate?
At least you’ll get your money back!
September 26, 2007 at 9:45 pm #750048 -
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