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Are you still alive. I know you were in Vegas and I was in the middle of a move but I have written you several emails in the past month regarding the discrepentcy in a player’s bonus amounts. I haven’t received a response in over a month. The new month is now coming to a close and I need your assistance or atleast your existance here. Thanks.
ellooooooooo :hattip:
I have been a bit buried and yesterday’s mail took a while to be responded to but I did that this morning
Just so everyone knows what’s up: There was a player that was incorrectly comped, then comped again then we had to remove the money out of the player account through and admin process. What this did was it affected the affiliate stats negatively, but I manually processed the payment so the payment is correct.
The positive outcome here is that it is literally impossible for us to adjust the player account in the way we wanted to for it to have shown the correct affiliate figures – further cementing the fact that we cannot adjust figures and that what happens is a 100% true reflection of activity in your account
So, after a month of moaning at mgs and proving to them our error that caused the problem, it looks like there is light and the issue should be resolved shortly…
Will keep ya’ll updated!
Thanks Jon-Jon for responding. I sent you an email as I never received a payment. I can work around the stats issue, after all it’s the bottom line that’s the most important.:exclamati
sorted – you will see the adjusted figure in your stats and you will receive all that is due this month to sort it out – this was an isolated issue
Your payment was made last month though? I will send a mail shortly to you about this all as well
Have a super day!
Jon-Jon,
Thank you for all your time on this matter. The stats are correct, Neteller transferred the payment to my current account and my details have been corrected on the G3 site. Ahh, I can sleep well tonight on this last day of the month. Kudos to you!
