player complaints – Is this right?

He was told that not only did he owe the wagering for this bonus, but also for the previous bonus that he had lost along with his deposit.

I’m hoping this is a mixup. If it is not this is really a step in the wrong direction.

Yes, I agree with BJF. Carrying over wagering requirements from a bonus + deposit that was previously lost always causes problems.

It’s a bad policy IMO. I think this is a situation where the casino should bite the bullet and set the wagering back to zero if the player busts out.

I’ve been thinking of carrying your casinos; however, if this is the current bonus policy of your group, I will probably reconsider.

Just my 2 cents, but your group of casinos has always had a bonus policy that was very hard for the players to understand. I believe this has kept your casino portfolio from achieving the prominence of most other Microgaming casinos.

When it comes to bonus money, promotions and Terms & Conditions, the simpler things are the better.

Profitshare recently went to the EZ Bonus system which is a great step in the right direction. Maybe everyone is gone for the weekend. Hope you are having fun Trish.:rasta:

Great news. This new EZ bonus system is the direction all casinos should go IMO. It really makes it easy for the players. I like that if they win, they can give up the bonus and just cash out.