- This topic is empty.
-
Posts
-
Not noticing any updates besides clicks, are stats working
Hi;
As far as we know all stats are fine and up to date.
I will, however, forward your details to your RM (Brett K) so that he can look into this for you in detail.
Thanks,
Marvyn H
Marvyn, still no answer to my mail.
Did you not get it again?
Hey Dom;
I got your email and am busy looking into it for you.
I did send a reply saying I got it, are you not getting my mails now?
I’ll let you know as soon as I’ve got an update…
Later,
Marvyn
Didn’t get your mail. Odd. Thanks for looking into it.
Hi Marvin,
still nothing from you…I am worried about the mail not working.
I’m seeing 0 downloads after 161 clicks, but I do have new players. Sounds to me like download tracking isn’t working. Can someone check on this?
Dominique wrote:Hi Marvin,still nothing from you…I am worried about the mail not working.
Hey Dom;
We still going through all your stats with a fine-tooth comb, so far nothing has come up as incorrect but we have not finished with all our checks yet.
I know it’s taking time but there will be no doubts regarding anyones stats once we’re done with this.
Cheers,
Marvyn H
BlackjackInfo wrote:I’m seeing 0 downloads after 161 clicks, but I do have new players. Sounds to me like download tracking isn’t working. Can someone check on this?The download stats are not being reported on correctly, and has been this way for a while. Fortune Lounge is in testing with their new Download Helper which will allow us to report the correct download stats and at the same time improve the player’s experience. This should be rolled out across the casinos shortly.
This is not affecting any other area of the stats as the players’ details are still being linked to the correct affiliate (just as you’ve pointed out that you have players but downloads show zero), it’s simply the reporting on our system of the downloads.
Please remember, download stats are separate to all other stats and in no way affect commission.
If you have further queries or would like something looked into please email [email protected]
Thanks,
Marvyn HThanks Marvyn
queriesresolved wrote:Hey Dom;We still going through all your stats with a fine-tooth comb, so far nothing has come up as incorrect but we have not finished with all our checks yet.
I know it’s taking time but there will be no doubts regarding anyones stats once we’re done with this.
Cheers,
Marvyn H
OK. Dilgence is always a good thing.
