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Hi
I am submitting this thread in the hope that Ryan can sort this out and as something for others to consider about Earn United.The tale.
I signed up with Earn United in early Sept 2005 and built a site from one of the templates. It was not without its problems as the template had a number of faults when I downloaded it, most of which I managed to fix.
On completing the build I then paid my money, got a domain name/hosting etc and uploaded the site. There was however still a problem with the linking on one of the pages which I sought Earn United’s advice on. It was a minor issue as the site was running 99% OK after fixes, but before going to promote it I sought their assistance.
As they ask all requests should go through the Template system so they can direct it to the appropriate person to answer, I submitted my initial ticket on 19th Sept 2005.
Five days later and with no response I emailed Earn United Affiliate program asking if they could assist, explaining that I had had no response through the template ticket system and theirs was the only other contact address I could see.
Result – No response whatsoever.
On 30th September 2005 I again submitted a ticket asking for a response to my first submission.
Result – You guessed it – NOTHING!
I have today (11th Oct) checked the tickets in the template section at Earn United.
Result – NOTHING!
The new site at the moment is still up and running but I have absolutely no intention of promoting it as a result of this mess and the complete and utter failure to respond by Earn United support.
Given the sad state of affairs, I have to ask the question as to whether if I did promote Earn United in this way, would I ever get paid? As it stands I am already out of pocket as a result of setting up the new site and feel that the best course of action for me, given that I now have absolutely no confidence in Earn United, will be to pull the site down and go somewhere else.
So Ryan can you tell me what went wrong?
Though if I don’t get a response it won’t be a surprise.
Mikey
MontysCasinoEarnunited will pay, don´t worry about that :drink:
But they are a bit slow on the support, and yes sometimes they wont answer at all.:flush:Sounds bizarre. Ryan is always A+ with responding to me. Its usually same hour, day, or day after, but nothing more than that. As for the template problem…I also run a ‘white label” from earnunited and had 0 errors when I set it up..the only changes I made were personal ones to get it exactly how I wanted….and yes they do pay!
KF
My experience is the same as King Fortune’s.
Ryan has a perfectly clean track record.
It’s nice to know that some of you at least are getting support. Bye the way I am not slagging any one person. But what is in my original post is exactly what took place. No more no less.
Otherwise I wouldn’t be writing it.
Ryan may be a nice guy but I wouldn’t know. I’ve never had any contact with him – yet. I’ll look forward to it when I do.
Mikey
MontysCasinoHi Mikey,
My sincere apologies for the experience you had with template support.
Due to the highly technical questions that are often asked, we contract the technical support for the Template Master to the programmers that developed the system exclusively for us and I was not aware that your ticket(s) were not being replied to. This is upsetting news which will lead me to improve the communication and support management for the system. I encourage you and every affiliate to use me directly as a resource whenever you are not satisfied with the level of support or the responses you have received when communicating with our support team – I do my best to ensure you remain an active and satisfied partner. Mikey, I have read your ticket and I will follow-up with you directly to ensure your casino site is up and running asap.
Sincerely,
RyanHi Ryan
Firstly many thanks for your quick response. I now have your detailed reply to my ticket request and I think it’s only fair that those reading this know that you have, through your early intervention, fully restored my confidence in Earn United.Credit where credit is due. So it’s all credit to you. It is also now much clearer why some of the contributors to this thread have extolled your virtues. Your good reputation remains intact.
You may already got it but I have sent you a more detailed reply on this issue.
Regards
Mikey
MontysCasinoHi Mikey,
Thank you for replying to this thread in such fashion.
I am happy that I was able mend the situation as it was brought to my attention.
Best,
RyanHi all,
I am new here. Have signed up with Earn United a few week back but my users are having problem creating new accounts after they download the software.
One of my user even click on the online help desk link to request for help but the help desk officer just told him that the casino is not supported by them.
Does anyone have similar experience? I have open a ticket at earn united but have not recieve any reply for about a week or so.
Anyone can help?
Potluck
Hi potluck,
The ticket you logged at Earn United over the weekend was replied to on Tuesday. Please login to the Template Master to review the reply.
Thanks,
RyanHi Ryan,
Thanks for the reply, We have change the necessary ID for the online support and will test on the creation of new account in a new network setup.
Hope the issue can be resolve ASAP.
Potluck.
magoo wrote:Earnunited will pay, don´t worry about that :drink:
But they are a bit slow on the support, and yes sometimes they wont answer at all.:flush:This has been my experience as well. greek39
